Janitorial Account Manager

Budd Group • Nashville, TN

1d • Onsite

About The Position

At The Budd Group, we don’t just manage facilities; we build leaders!We are looking for an energetic, "hands-on" Janitorial Account Manager to lead our operations at the prestigious Office Tower in Nashville. This is a pivotal moment as the building returns to full capacity, and we need a coach who can inspire a growing team while maintaining a "premier" standard for our partners at Highwoods Property Management. If you are a relationship-driven professional who thrives on being visible on the floor rather than stuck behind a desk, you’ll fit right in. We work hard, but we make sure the environment stays as bright and polished as the floors we clean—join us and let’s shine together!

Requirements

• Janitorial Experience, housekeeping, or facility services experience is required
• Experience: Proven leadership experience in janitorial, commercial cleaning, or facility management is required.
• Leadership Style: A "hands-on" leader who prefers being active on-site and engaging with staff and clients face-to-face.
• Communication Skills: Strong interpersonal skills with the ability to communicate effectively with high-involvement corporate clients.
• Technical Literacy: Proficient with computers for managing payroll systems, digital inspections, and reporting.
• Language: Bilingual (English/Spanish) is highly preferred to effectively communicate with the majority of the frontline team.
• Professionalism: Ability to maintain a professional "business casual" presence suitable for a premier Nashville office environment.
• Logistics: Must be punctual, reliable, and comfortable with a 100% in-person work schedule.

Nice To Haves

• Language: Bilingual (English/Spanish) is highly preferred to effectively communicate with the majority of the frontline team.

Responsibilities

• Lead Operations: Direct all daily janitorial functions for a high-profile commercial office building.
• Team Leadership: Manage, coach, and develop a dedicated team of approximately 30 employees, fostering a culture of excellence and accountability.
• Client Relations: Serve as the primary point of contact for Highwoods Property Management, providing proactive communication and professional presence.
• Quality Assurance: Conduct regular site walkthroughs to audit cleaning quality, safety compliance, and overall customer satisfaction.
• Administrative Management: Oversee essential business tasks including payroll, labor tracking, supply ordering (POs), and monthly inspections.
• Training & Development: Implement modern cleaning standards and train staff on updated protocols to move beyond "the way we’ve always done it."
• Strategic Growth: Identify opportunities for service improvement and staff scaling as tenant occupancy increases.
• Flexible Support: Maintain a primary Monday–Friday daytime schedule with occasional evening or night visits to support the 2nd shift team.

Benefits

• Work-Life Balance: Stable daytime schedule (typically 8:00 AM – 4:30 PM), Monday through Friday.
• Career Pathing: Strong professional development and a clear growth path toward Operations Management.
• Stable Environment: Long-term contract with a major regional property management leader (Highwoods).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees