Jaguar Land Rover Chantilly Automotive Service Advisor

Rosenthal Auto • Chantilly, VA

198d • $55,000 - $110,000

About The Position

Here at Rosenthal Automotive, we care for our employees as much as our customers. At our company, we are committed to helping you G.R.O.W. (Guidance. Respect. Opportunity. Worth) We are looking to grow our company and we need you to help us. We are currently hiring Service Advisors for our award-winning Land Rover Jaguar of Chantilly dealership. If you have an outstanding work ethic, ability to work well with customers, and always maintain a high sense of professionalism, please apply today!

Requirements

• 1+ year of service writing experience or sales experience recommended
• High-line, luxury automotive experience preferred, not required
• A valid driver's license and a good driving record, per company standards
• An enthusiastic, motivated, and energetic person who has a personal determination to overcome possible objections while providing an outstanding customer experience
• Professional personal appearance
• Excellent oral and written communication abilities
• Process and detail oriented with developed organizational skills
• Confident in ability to work under pressure and prioritize

Responsibilities

• Advise customers about necessary service for their general maintenance needs
• Help identify the customers primary concern and also present other maintenance needs when appropriate
• Communicate professionally and clearly about inspection results, then present corrective procedures and prepare work order for needed repairs
• Prepare repair orders showing time, cost and labor estimates for service
• Accurately describe the customers concern to the technician
• Explain the work performed and the repair order charges to the customer
• Schedule service appointments and loaner/rental cars when appropriate, in order to provide a streamlined and seamless experience for the customer
• Establish and maintain professional relationships with the customers to encourage repeat and referral business
• Maintain high customer satisfaction standards (CSI)
• Perform federal, state, and manufacturer mandated recalls
• Complete any training required by the manufacturer or Rosenthal Automotive

Benefits

• $55,000 - $110,000+ Annual Income potential based on performance
• Annual Longevity Bonus
• Minimum guarantee for 3 months during training period
• Great culture within an innovative company
• Training and support to assist you in achieving your goals
• Paid time off and 401k
• Medical, Dental, Vision, Short and Long-term disability, and Life Insurance
• Employee discounts on vehicle sales, parts, and service
• Career advancement opportunities
• ...and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees