Jackson: Outreach and Engagement Specialist (ECM)

Cal Voices • Jackson, CA

117d • $28

About The Position

The Outreach and Engagement Specialist (OES) reports to Cal Voices’ CalAIM Quality Assurance Manager and works in the Enhanced Care Management (ECM) program operating in Alpine, Amador, Calaveras, El Dorado, Placer, Sacramento, San Joaquin, and Stanislaus Counties. The OES provides administrative and practical support to the Enhanced Care Coordinators (ECCs) on the ECM team; identifies and locates individuals eligible for ECM services; conducts centralized client referral and eligibility verifications; monitors and reviews clients’ eligibility, insurance, and authorization for ECM services; communicates with Medi-Cal Managed Care Plans; sends relevant information to clients’ care teams; and tracks, documents, and reports ECM referrals. The OES also specializes in field-based, client-facing engagement, assesses and enrolls clients in ECM services directly within community settings, and provides warm hand-offs of clients to their assigned ECCs. Successful OESs are people-oriented and possess knowledge of the local communities within Cal Voices’ ECM service areas. This is a fast-paced work environment where new tasks unexpectedly arise and priorities frequently shift, so organization, effective time management, personal flexibility, internal motivation, and a sense of humor are also essential. OESs must possess a Medi-Cal Peer Support Specialist Certification, Community Health Worker Certificate, or other relevant paraprofessional credential.

Requirements

• Direct (firsthand/personal) lived experience of recovery from a severe mental illness and/or substance use disorder, homelessness, incarceration, managing a chronic medical condition, or involvement in the child welfare system.
• A high school diploma, GED, or equivalent (an associate’s degree or some college in a relevant field is preferred).
• A Medi-Cal Peer Support Specialist Certification, Community Health Worker Certificate, or other relevant paraprofessional credential (within 60 days of hire).
• At least two years of professional experience performing all or most of the Core Functions of this position.
• Proficient computer skills, including electronic health records systems and documentation.
• A current and valid Class 'C' California Driver License.
• Immediate access to reliable personal transportation throughout the workday.
• Auto insurance coverage meeting the minimum legal requirements in California.
• Ability to perform all of the Job Duties for this position, with or without a reasonable accommodation.
• Possession of the Required Knowledge, Skills, and Abilities for this position.
• Ability to meet all of the Physical and Mental Requirements for this position.
• Willingness to undergo a criminal history screening, if offered this position.

Nice To Haves

• Fluency in Spanish or another threshold language.
• Experience working with traditionally-underserved populations (BIPOC, LGBTQ+, veterans, immigrants, refugees, etc.).

Responsibilities

• Provide administrative and practical support to the Enhanced Care Coordinators (ECCs) on the ECM team.
• Identify and locate individuals eligible for ECM services.
• Conduct centralized client referral and eligibility verifications.
• Monitor and review clients’ eligibility, insurance, and authorization for ECM services.
• Communicate with Medi-Cal Managed Care Plans.
• Send relevant information to clients’ care teams.
• Track, document, and report ECM referrals.
• Specialize in field-based, client-facing engagement.
• Assess and enroll clients in ECM services directly within community settings.
• Provide warm hand-offs of clients to their assigned ECCs.

Benefits

• Employer-paid medical (up to 95%), dental (100%), vision (100%), and life insurance (100% of $50,000 policy) plans.
• Eligible employees may purchase family/dependent health benefits and additional life insurance.
• Optional benefits include voluntary participation in Cal Voices' 403(b) retirement plan, pre-tax health and dependent care accounts, long term disability plan, and more.
• Paid Time Off: Up to 20 days per year.
• Paid Holidays: Up to 13 days per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees