Jacks on Track Success Coach - 608270
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About The Position
The Jacks on Track (JOT) Success Coach re-engages students who have stopped out and helps them get back on track to completing their degrees. The JOT Success Coach outreaches to eligible students and responds to referrals from campus colleagues. When students are assigned to them, the JOT Success Coach provides comprehensive case management and holistic, individualized, and high-touch support, including but not limited to assistance with university processes, connection to resources, and access to financial aid, from re-admission through degree completion. The JOT Success Coach builds relationships with students and works to understand students' strengths, challenges, barriers, and goals; develops gameplans with students; tracks their progress; provides motivation; and celebrates students' successes. They also collaborate with colleagues in University Advising, Strategic Enrollment and Marketing, Student Affairs, and other departments to provide exemplary student support. Additionally, they work with team members to address systemic issues and strategize on ways to improve retention and degree completion.
