Jack's Waitstaff (PT)

Grand Traverse Resort•Acme, MI

20d

About The Position

SUMMARY Strive to exceed guest expectations while serving drinks and meals in dining establishment.ESSENTIAL DUTIES AND RESPONSIBILITIES Provide quality products, excellent service and a friendly atmosphere for all guests Operate MICROS Computer System Perform opening and closing procedures of Restaurant Take orders and serve all food and beverage to guests, describing any applicable specials Present check and explain available payment methods and discounts Clear and clean tables and assist busser Maintain consistency in the room set up and cleanliness Stock necessary supplies and set-ups Maintain proper sanitation, safety procedures, and cleanliness in work areas Attend all meetings and complete online safety trainings Maintain open line of communication with supervisor and upper management Complete all assignments requested of you Follow all policies and procedures outlined by manager and employee handbook Must understand and abide by environmental practices of the resort Other duties as assigned

Requirements

Must be 18 years of age, as required by law
Must have a High School Diploma or equivalent
Must have previous serving experience
TIPS certified or obtained within 90 days of employment
Must have previous restaurant experience with knowledge of wines/alcohol
Must have an understanding of full service environment
Above average knowledge of food and beverage service, product, and sales technique
Must have a sense for time and urgency and be able to complete tasks and projects in a timely manner
Must have excellent customer service and communication skills
Must be highly motivated with a positive attitude and have the ability to multi-task
Applicant must be able to work well as an individual and as a member of a team with a goal of providing outstanding guest service
While performing the duties of this job, the employee is frequently required to stand for prolonged periods of time, walk, talk and hear.
The employee must occasionally lift and/or move up to 25 pounds.
Applicant will be required to lift and carry heavy trays.
Requires the ability to interact with people beyond giving and receiving instructions
Must be adaptable to performing under stress when confronted with an emergency
Must be able to effectively handle stressful and compromising situations while remaining focused and professional
Must be willing and able to work in a fast-paced typical restaurant or kitchen environment
Must follow all safety policies, procedures and standards as set by OSHA and the Health Department
Must be able to work flexible hours including days, evenings, weekends and holidays.
Request time off are only granted if business allows.
The noise level in the work environment is usually moderate.
Majority of work is indoors, but may be required to serve guests outdoors in very warm weather

Responsibilities

Provide quality products, excellent service and a friendly atmosphere for all guests
Operate MICROS Computer System
Perform opening and closing procedures of Restaurant
Take orders and serve all food and beverage to guests, describing any applicable specials
Present check and explain available payment methods and discounts
Clear and clean tables and assist busser
Maintain consistency in the room set up and cleanliness
Stock necessary supplies and set-ups
Maintain proper sanitation, safety procedures, and cleanliness in work areas
Attend all meetings and complete online safety trainings
Maintain open line of communication with supervisor and upper management
Complete all assignments requested of you
Follow all policies and procedures outlined by manager and employee handbook
Must understand and abide by environmental practices of the resort
Other duties as assigned