J-1342 - Coordinator, Business Operations 1

Wyndham Hotels & Resorts • Saint George, UT

116d

About The Position

Accountable for performing all facets of the operations department to include tour reception, gifting and contracts in accordance with T+L Standard Operating Procedures. Promote a professional atmosphere for our guests, Sales & Marketing staff.

Requirements

• High School Diploma.
• Proficient in the use of the Central Reservation System (CRS) or EPNY (preferable).
• Proficient in Microsoft Word.
• Proficient in Microsoft Outlook.
• Proficient in Microsoft Excel.
• One year of general office experience.
• One year of customer service experience.

Responsibilities

• Greet and qualify touring guests.
• Collect and validate all guest information.
• Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary.
• Provide exceptional customer service to all guests.
• Answer phones and guest questions in a professional manner.
• Assist property owners with contract questions or concerns.
• Distribute premiums to guests upon closure of presentation.
• Complete daily gift, tour and contract reconciliation in all systems.
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports.
• Prepare and balance cash, down payments, site stats for Contract Department.
• File and secure all documents per procedures.
• Maintain Property Owner Information per PII and PCI standards.
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners.
• Assist Administrative Supervisor in support of Sales Staff.
• Preparation and maintenance of legal documents.
• Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams.
• Perform other duties as needed.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off, parental leave and holidays (depending on position)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED