iWaste Technical Analyst I

Waste Harmonics Keter • Victor, NY

3h

About The Position

The iWaste Technical Analyst I provides Tier 1–2 technical support for iWaste monitoring systems. This role is responsible for identifying hardware and communication issues, managing customer-generated inquiries and requests, and ensuring timely and accurate resolution of technical cases. The goal is to optimize system productivity and minimize downtime across waste monitoring systems.

Requirements

• Proficiency in Microsoft Office (Excel, Word, Databases).
• Familiarity with pressure data and compactor monitoring functions.
• Understanding of Device Portal menus and data interpretation.
• Ability to explain technical issues clearly to various stakeholders.
• Basic understanding of compactor functions and waste removal systems.
• Experience in Salesforce, NetSuite, or similar platforms.
• Associate’s degree in IT, Computer Science, or a related field (preferred) OR equivalent experience.
• 1–2 years of experience in a technical support/help desk role.
• Prior experience in electronics and an electrical background.

Nice To Haves

• Familiarity with waste compactors, monitoring systems, and technician dispatch processes is a plus.

Responsibilities

• Provide first- and second-level technical support for iWaste monitoring systems.
• Diagnose and resolve hardware, software, and communication issues.
• Respond to customer support inquiries and requests via phone, email, or ticketing system.
• Use NetSuite to create and manage Sales Orders, Purchase Orders, and Cases.
• Utilize the Device Portal to analyze graph data and event logs for troubleshooting.
• Run reports to detect offline monitors, transducer issues, and other system anomalies.
• Collaborate with Technical Analyst II and other internal teams to resolve complex issues.
• Coordinate with field technicians for issue resolution and monitor installations.
• Document solutions and escalate unresolved issues when necessary.

Benefits

• Competitive Compensation
• Annual Bonus Plan at Every Level
• Continuous Learning and Development Opportunities
• 401(k) Retirement Savings with Company Match; Immediate Vesting
• Medical & Dental Insurance
• Vision Insurance (Company Paid)
• Life Insurance (Company Paid)
• Short-term & Long-term Disability (Company paid)
• Employee Assistance Program
• Flexible Spending Accounts/Health Savings Accounts
• Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer
• 7 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees