IVR Architect

Zensar

6h

About The Position

IVR Architect
Define and drive the solution architecture for migrating IVR/VXML applications to cloud-native conversational AI platforms (e.g., Dynamics 365 Contact Center, Google Dialogflow CX, Kore.ai, Amazon Lex).
Design and implement reusable IVR components (e.g., authentication, error handling, prompt management) to streamline development and ensure consistency across voice applications.
Develop and maintain a modular IVR component library to support scalable and maintainable conversational flows.
Lead architecture design sessions and create high-level and detailed architecture diagrams.
Establish governance for development, deployment, and monitoring of conversational AI solutions.
Guide development teams on best practices for scalability, performance, and security.

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

Responsibilities

• Define and drive the solution architecture for migrating IVR/VXML applications to cloud-native conversational AI platforms (e.g., Dynamics 365 Contact Center, Google Dialogflow CX, Kore.ai, Amazon Lex).
• Design and implement reusable IVR components (e.g., authentication, error handling, prompt management) to streamline development and ensure consistency across voice applications.
• Develop and maintain a modular IVR component library to support scalable and maintainable conversational flows.
• Lead architecture design sessions and create high-level and detailed architecture diagrams.
• Establish governance for development, deployment, and monitoring of conversational AI solutions.
• Guide development teams on best practices for scalability, performance, and security.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed