IVR Application Architect

Miratech

7d•Remote

About The Position

The IVR Application Architect is a senior technical role, responsible for defining, designing, and guiding the evolution of IVR applications that support large-scale voice contact center environments. The role works closely with IVR Engineers, Product Owners, Project Managers, and cross-functional teams to ensure IVR solutions are scalable, reliable, and aligned with both business and technical requirements. This position combines architecture ownership with hands-on development and technical leadership. The Architect contributes directly to implementation while setting design standards, guiding best practices, and ensuring consistency across IVR solutions. The role has a direct impact on customer experience by shaping how calls are handled, routed, and optimized across platforms.

Requirements

Proficient in IVR Application Architecture
Strong background in IVR and web application development
5+ years of J2EE or .NET development experience
Strong knowledge of Object-Oriented Design, Object-Oriented Programming, and design patterns
3+ years of hands-on IVR development experience
Solid expertise in speech and IVR standards, including VoiceXML, SRGS, MRCP, and CCXML
Experience designing scalable, stateful IVR applications
Proven ability to provide technical leadership and mentor developers
Strong communication skills, with the ability to explain technical decisions to non-technical stakeholders

Responsibilities

Collaborate with Product Owners to define, clarify, and refine technical and non-functional requirements
Design end-to-end IVR application architectures with a focus on scalability, performance, and reliability
Define architectural patterns and technical standards for IVR applications within the team
Lead technical design activities and provide guidance to IVR Engineers and developers
Perform hands-on development and code reviews to ensure architectural integrity and quality
Ensure correct application of Object-Oriented Design, Object-Oriented Programming, and design patterns
Oversee integration of IVR applications with web services and internal systems
Coordinate with the Project Manager to support planning, estimation, and on-time delivery
Identify technical risks, performance bottlenecks, and improvement opportunities in IVR solutions
Support troubleshooting of complex production issues related to IVR and speech technologies

Benefits

Culture of relentless performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive pay and benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
ForeverRemote work culture : make the most of the flexibility that comes with remote work.
Growth mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global impact : collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming multicultural environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social sustainability values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

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