Ivanti System Administrator

Abacus Technology • Glynco, GA

5d

About The Position

Abacus Technology is seeking an Ivanti System Administrator to support IT service desk ticketing systems for the Federal Law Enforcement Training Centers (FLETC). This is a full-time position.

Requirements

• 3+ years experience in systems administration for Ivanti systems.
• HS diploma or GED.
• Extensive experience with database design and administration, designing data schemas and structures that maintain clear referential integrity.
• Extensive experience with Ivanti Service Manager, Ivanti Voice Server, Ivanti Asset Manager, and Ivanti Change Manager.
• Proven experience designing and maintaining database schemas and structures with strong referential integrity.
• Knowledge of IT Service Management (ITSM) principles, including incident, problem, change, and asset management.
• Strong analytical and troubleshooting skills with attention to detail and accuracy.
• Able to collaborate effectively with cross-functional IT teams and communicate complex concepts clearly.
• Must be a US Citizen.
• Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

Nice To Haves

• Ivanti certification highly desirable.

Responsibilities

• Administer, configure, and maintain the Ivanti Service Manager platform and related systems, including Ivanti Voice Server, Asset Manager, and Change Manager.
• Perform regular maintenance on servers and workstations, including applying OS updates, patches, and backups.
• Configure and customize Service Desk modules to support incident, problem, change, and asset management processes.
• Monitor system performance and implement upgrades to ensure optimal performance levels.
• Provide support to users, diagnose, and resolve technical issues related to Ivanti and general system environments.
• Ensure system security, manage user permissions, and conduct audits to maintain compliance with policies and standards.
• Support and develop automation workflows within the Ivanti platform.
• Integrate Ivanti tools with other IT systems.
• Develop and enforce standard operating procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees