ITSM Tool Developer

Peraton • Spring Lake, NC

2d • $104,000 - $166,000 • Onsite

About The Position

Join Peraton's mission-critical team supporting secure, real-time data delivery across complex operational environments in direct support of our nation's warfighters. If you are driven by national security and energized by cutting-edge C2ISR capabilities, sensor integration, and resilient data transport solutions, we invite you to join our team.
We are seeking highly cleared professionals who excel at the intersection of advanced communications infrastructure, distributed systems, and mission assurance—where reliability, security, and performance are paramount.
Specifically, we are looking for a TS/SCI cleared ITSM Tool Developer - SME to support this mission at Pope Army Airfield, North Carolina.
Responsibilities:
As an ITSM Tool Developer - SME you will provide technical and management leadership for all equipment and information support functions across the Task Order. Your responsibilities include:

Requirements

• Previous experience as an ITSM Tool Developer or similar role supporting a DoD customer at the CCMD level;
• Minimum of 12 years’ experience with a BS/BA or 10 years’ experience with a MS/MA or 7 years’ experience with a PhD. or 16 years' w/o a degree or 14 years' with AA/AS
• A current, active DoD security clearance at the TS/SCI level
• US citizenship is required
• DoD 8140 role for WRC: 632; Element: IT; Work Role: Systems Developer; Proficiency Level: Advanced

Nice To Haves

• DoD-approved IA baseline certification for ADP-III/IT-III based on the IAT level and CE/Operating System (OS) certificate within six months of the assignment.

Responsibilities

• Provides strategic technical and management leadership for defining the overarching vision, policies, and architectural standards for ITSM tool (ServiceNow) development specifically for C2ISR Configuration Change Management (CCM) across the entire enterprise.
• Establishes enterprise-level goals and long-range strategic plans for optimizing the ITSM platform's development (e.g., ServiceNow) to support systematic documentation, tracking, and management of all engineering change requests and design modifications.
• Serves as the principal authority on complex ITSM platform architecture, CMDB design principles, advanced scripting (e.g., JavaScript, Angular, REST APIs), and integration strategies for mission-critical CCM processes.
• Directs and controls all ITSM tool development initiatives related to CCM, holding ultimate responsibility for strategic planning, resource allocation, and process methodologies that ensure comprehensive traceability and continuous infrastructure management.
• Leverages deep domain and expert technical knowledge of the ITSM platform to conduct comprehensive architectural reviews, develop advanced mitigation strategies for platform vulnerabilities, and integrate innovative, proactive development solutions (e.g., AI/ML-driven change impact analysis, predictive maintenance features within CCM).
• Engages in high-level client negotiations and strategic interfacing with senior management, shaping ITSM tool development policies, resource allocation, and technical standards with critical impact on C2ISR mission effectiveness and the speed of capability deployment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level