ITSM / Tool Administrator

DMI • Lemont, IL

10d • Hybrid

About The Position

DMI, LLC is seeking an ITSM / Tool Administrator to join us. Duties and Responsibilities: Provides technical ownership of the IT Service Management platform used across all service delivery functions, ensuring operational integrity, reporting accuracy, and user enablement. Administer and configure the program’s ITSM platform (e.g., Freshservice, ServiceNow, or BMC). Manage user accounts, workflows, automations, and integration scripts. Support reporting and dashboard generation for SLA and KPI tracking. Maintain data accuracy and ensure compliance with IT security standards. Coordinate with DMI’s MyServe integration team for ongoing enhancements.

Requirements

• 5+ years of ITSM tool administration experience.
• Familiarity with Freshservice, ServiceNow, or similar platforms.
• Experience creating dashboards, reports, and workflow automations.
• Successful completion of a Public Trust background investigation and/or a Public Trust clearance.
• Must be a U.S. Citizen

Responsibilities

• Provides technical ownership of the IT Service Management platform used across all service delivery functions, ensuring operational integrity, reporting accuracy, and user enablement.
• Administer and configure the program’s ITSM platform (e.g., Freshservice, ServiceNow, or BMC).
• Manage user accounts, workflows, automations, and integration scripts.
• Support reporting and dashboard generation for SLA and KPI tracking.
• Maintain data accuracy and ensure compliance with IT security standards.
• Coordinate with DMI’s MyServe integration team for ongoing enhancements.

Benefits

• Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees