ITSM ServiceNow Architect

American Recruiting & Consulting Group•Jacksonville, FL

1d•Remote

About The Position

The ServiceNow Architect (ITSM Pro & ITOM) is responsible for designing, implementing, and governing scalable, secure, and high-performing ServiceNow solutions. This role will lead architecture, configuration, customization, and integration efforts across ITSM Pro and ITOM modules while ensuring alignment with ITIL best practices and enterprise architecture standards.

Requirements

5+ years of experience designing and implementing enterprise IT applications
3+ years of hands-on experience with ServiceNow ITSM Pro and ITOM
5+ years of experience in solution architecture and system design on complex IT projects
Bachelor’s degree in an IT-related field or equivalent professional experience
ServiceNow Certified System Administrator (CSA) – Required at time of submittal
ServiceNow Certified Implementation Specialist (CIS) – ITSM
ServiceNow Certified Implementation Specialist (CIS) – ITOM
Hands-on experience designing and configuring ServiceNow ITSM Pro modules (Incident, Problem, Change, Service Request, Knowledge, Major Incident).
Hands-on experience implementing ServiceNow ITOM capabilities (Discovery, Event Management, Orchestration).
Experience architecting and governing CMDB data models, CI relationships, and data integrity standards.
Strong experience with ServiceNow configuration and customization including Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, and IntegrationHub.
Experience designing and implementing REST/SOAP integrations and MID Server configurations.
Strong JavaScript and Glide scripting experience.
Experience with data modeling and relational database design principles.
Strong understanding of ITIL processes and best practices.
Experience creating technical design documentation, architecture diagrams, and governance standards.
Proven ability to lead technical design sessions and provide architectural guidance to development teams.
Strong communication skills with ability to present technical solutions to both technical and non-technical stakeholders.
Ability to manage multiple initiatives in a fast-paced enterprise environment.
Designing scalable ServiceNow platform architecture supporting enterprise ITSM and ITOM environments
Implementing Discovery and Event Management strategies for infrastructure visibility
Ensuring platform performance, scalability, and security standards
Leading cross-functional workshops to define process improvements and technical roadmaps
Providing mentorship and technical oversight to junior developers and administrators