ITSM ServiceNow Administrator

BAE Systems Plc•Sterling, VA

58d•$115,779 - $196,825

About The Position

At BAE Systems, we're passionate about delivering innovative IT solutions that enable our customers to achieve their missions. As an ITSM ServiceNow Administrator, you'll play a critical role in providing exceptional IT support to the customer. You'll be part of a dynamic team that values innovation, teamwork, and customer satisfaction. If you're a motivated and skilled IT professional looking for a new challenge, we encourage you to apply. As an ITSM ServiceNow Administrator, you'll be responsible for proactively managing and monitoring ITSM servers to ensure proper operation, including recommended patches and updates. You'll also provide problem management services remotely to track and resolve user problems, manage the rapid progression of incidents from creation to completion, and identify trends to create resolutions for potential and ongoing problems. Your day-to-day responsibilities will include collaborating with internal stakeholders, formatting and disseminating reports, and tracking incident trends. By joining our team, you'll have the opportunity to work on exciting projects, collaborate with a talented team, and make a significant impact on the customer's operations. You'll be expected to exercise considerable latitude in determining objectives and approaches to assignments, and may function in a project leadership role. If you're a motivated and skilled IT professional looking for a new challenge, we encourage you to apply.

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field
6+ years of experience in IT service management, with a focus on problem management and incident resolution
Strong analytical and problem-solving skills
Excellent communication and collaboration skills
Ability to work independently and as part of a team
Experince implmenting and supporting an ITIL enterprise
Experience upgrading and maintaining ServiceNow ITSM platform
ServiceNow or similiar certification and training (CSA, CIS-ITSM)
ITIL 4 Foundation or higher certification within six months of starting

Nice To Haves

Master's degree in Computer Science, Information Technology, or related field
ITIL Practitioner certification (or equivalent experience)
Unified Architecture Framework (UAF) certification (or equivalent experience)
Experience with other ITSM tools and platforms (e.g. BMC Helix, HP Service Manager)
Strong knowledge of industry practices, techniques, and standards related to IT service management
Experience with trend analysis and reporting
Certification in ServiceNow ITSM platform (or equivalent experience)

Responsibilities

Proactively managing and monitoring ITSM servers to ensure proper operation, including recommended patches and updates.
Provide problem management services remotely to track and resolve user problems
Manage the rapid progression of incidents from creation to completion
Identify trends to create resolutions for potential and ongoing problems
Collaborating with internal stakeholders
Formatting and disseminating reports
Tracking incident trends

Benefits

Competitive salary and benefits package.
Opportunity to work with a dynamic team in a fast-paced environment.
Professional development and growth opportunities.
health, dental, and vision insurance
health savings accounts
a 401(k) savings plan
disability coverage
life and accident insurance
employee assistance program
a legal plan
discounts on things like home, auto, and pet insurance
paid time off
paid holidays
paid parental, military, bereavement, and any applicable federal and state sick leave
Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards.
Other incentives may be available based on position level and/or job specifics.