ITSM Intern - Summer 2026

Inspire • Atlanta, GA

18d

About The Position

The IT Service Management (ITSM) Intern will support the delivery, optimization, and documentation of IT services across the organization. This role will assist with Incident, Change, and Problem Management, service request fulfillment, Knowledge Base updates, and process improvement initiatives. The intern will gain hands‑on experience with ITSM frameworks, IT support tools, and cross‑functional collaboration within a corporate IT environment. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants across nearly 60 global markets. In an industry facing increasing disruption, our leaders saw an opportunity to build a restaurant company unlike any other – one that brings together differentiated yet complementary brands and aims to make them stronger than they would be on their own. Found inherently in the purposes of our family of brands, we identified a common thread between our restaurants – the capacity to inspire. From guest experience to career development to community well-being, Inspire plays a role in the lives of millions of people every day. Our brands are diverse, distinctive, and fan favorites. In a sense, you could say we seek those who provide something different than the norm.

Requirements

• Strong communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Detail-oriented with strong organizational skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic understanding of computer hardware, software, and common troubleshooting steps.
• Ability to manage multiple tasks and meet deadlines.
• Comfortable presenting and speaking in front of groups
• Currently pursuing a Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.

Nice To Haves

• Experience with IT Service Management Tools, technical support, or service‑based environments.

Responsibilities

• Assist in monitoring and triaging incoming incident tickets to ensure timely resolution and proper categorization.
• Support the documentation, standardization, and improvement of ITSM processes (Incident, Problem, Change Management).
• Help maintain and update IT knowledge base articles for end‑users and IT support teams.
• Participate in root‑cause analysis activities for recurring issues and document findings.
• Collaborate with IT teams to track and report on service metrics, SLAs, and process effectiveness.
• Contribute to service improvements initiatives by researching ITSM best practices and utilizing available AI tools to recommend enhancements.
• Provide administrative and operational support for IT projects and system updates as needed.

What This Job Offers

• Career Level: Intern
• Number of Employees: 5,001-10,000 employees