ITSM Administrator

CI Financial

7d•Onsite

About The Position

Join a team that values your ambition and empowers your growth At Corient, we help high- and ultra-high-net-worth individuals and families to enjoy a full life, while enabling them to preserve their wealth for future generations, and provide for the people, causes and communities they care about. We focus on exceeding expectations, simplifying lives, and establishing legacies that last for generations. We are always looking for talented and motivated individuals to join our team. If you want to work for a company that values your contributions and supports your growth, we would like to meet you.

Requirements

3–6+ years of experience administering an ITSM platform (Halo ITSM preferred).
Hands-on experience building or maintaining a CMDB and IT asset management program.
Experience creating operational dashboards, reporting, and analytics within ITSM or BI tools.
Strong understanding of ITIL-based service management practices.
Experience managing hardware asset lifecycle processes.
Strong analytical, reporting, and documentation skills.
Ability to translate operational data into actionable insights.

Nice To Haves

Direct experience administering Halo ITSM.
Experience integrating discovery tools, endpoint management systems, or inventory platforms.
Familiarity with Microsoft Intune, SCCM, or other endpoint management platforms.
Experience developing IT operations dashboards and executive reporting.
ITIL Foundation or similar Service Management certification.

Responsibilities

Halo ITSM Administration Administer, configure, and optimize the Halo ITSM platform to support service management operations.
Manage ticketing workflows, automations, queues, service catalogs, forms, and notifications.
Maintain system configuration, permissions, integrations, and platform upgrades.
Partner with IT teams to continuously improve service delivery processes and platform utilization.
CMDB Development & Governance Design, build, and maintain the Configuration Management Database (CMDB) within Halo ITSM.
Define configuration item (CI) classes, attributes, and relationships across infrastructure, applications, and end user devices.
Establish governance standards to ensure data integrity, accuracy, and lifecycle management of configuration data.
Integrate asset inventory, endpoint management platforms, and discovery tools to populate and maintain CMDB data.
Work with infrastructure, cloud, and security teams to maintain accurate configuration relationships.
Hardware Asset Management Develop and manage the hardware asset lifecycle from procurement to retirement.
Maintain accurate tracking of laptops, desktops, monitors, mobile devices, peripherals, and other IT equipment.
Ensure alignment between asset inventory and CMDB records.
Establish asset management processes including procurement intake, asset tagging, deployment, reassignment, auditing, and disposal.
Conduct periodic asset audits and reconciliation with procurement and finance records.
Dashboards, Reporting & Analytics Design and maintain operational dashboards within Halo ITSM to provide real-time visibility into service desk performance, ticket volumes, SLA compliance, and asset inventory.
Build reporting for key IT operational metrics including: Incident and request trends SLA performance Ticket backlog and resolution times Asset lifecycle status CMDB health and completeness Develop executive-level reporting and dashboards to support IT leadership and operational decision-making.
Identify trends and insights from ITSM data to recommend process improvements and efficiency gains.
Partner with IT leadership to define KPIs and service performance metrics.
Process Improvement & Integration Align asset and configuration management processes with Incident, Problem, Change, and Request Management workflows.
Identify opportunities to automate workflows and reduce manual processes.
Develop and maintain process documentation and standard operating procedures.
Support integration of Halo ITSM with other IT systems such as endpoint management, identity platforms, and procurement systems.