ITS Tier 2 Support Technician

Jasint • Monterey, CA

1d

About The Position

The person in this position provides telephone, or office support services. The duties will include all Tier 1 and 2 duties, advanced OS support, intermediate account support, advanced software support, intermediate hardware support, deploying Mac, Windows and iOS images to devices.

Requirements

• Familiarity with Ivanti Management Suite, and Windows imaging.
• Associates degree (AA/AS) in Information Technology or related field or 2-year technical diploma or 2+ years of directly relevant hands-on IT support experience.
• IAT Level I (A+ CE or Network+ CE) required.
• This position requires a current and active Secret Clearance at the time of application.

Nice To Haves

• Bachelors preferred, not required.
• IAT Level II (Security+, CySA+, or SSCP) preferred for shift leads/escalation or when privileged admin access is assigned.
• Vendor OS cert (Windows or Apple) preferred for imaging/break-fix.

Benefits

• Retirement/401k with an employer match, employer-paid health, dental, vision for employees, flexible spending accounts (HSA/FSA), company partially funded HSA, STD/LTD, professional development, tuition and certification reimbursement, spot award recognition, PTO, Floating Holidays.
• JASINT offers internal and external referral bonuses for all cleared exceptional talent we hire!
• JASINT provides equal employment opportunities to all employees and applicants without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic testing results, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
• JASINT participates in E-Verify and will provide the federal government with I-9 information to confirm that all new hires are authorized to work in the U.S.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees