ITS Support Technician

Terumo BCT, Inc. • Denver, CO

3d • $56,100 - $70,200 • Onsite

About The Position

The IT Support Technician will provide IT support for all TerumoBCT associates. The position involves assisting with technical computer and software issues, performing tasks such as analysis, evaluation, design, coding, testing, installation, maintenance, support, and training under close supervision.

Requirements

• Bachelor’s degree in Computer Science or, equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered.
• Minimum 3 years of experience in a relevant field.
• Experience with PC hardware installations and repair and client-based Microsoft and Adobe applications.
• Knowledge of computer hardware and software maintenance.
• Ability to follow proven solutions to problems and communicate resolution steps to end-users and IT Support Technicians.
• Effective verbal and written communication skills. Must be fluent in English.
• Ability to routinely diagnose IT problems and recommend solutions. Experience with computer, server, and networking hardware and software.
• Knowledge of enterprise-wide solutions including WAN/LAN, VoIP telephony, client computing, servers, and business applications.
• Approachable and a team player.
• Proficiency in technical troubleshooting and problem-solving.
• Basic knowledge of computer hardware and software maintenance.
• Ability to follow proven solutions to problems and communicate resolution steps to end-users.
• Effective communication skills, both verbally and in writing.
• Flexibility to adapt to and learn new technologies.
• Commitment to delivering high customer satisfaction.

Nice To Haves

• ITIL Foundations certification preferred.

Responsibilities

• Applies training and knowledge to assist TerumoBCT associates in resolving computer-related questions.
• Answers associates' questions and resolves problems regarding the supported suite of applications.
• Installs, configures, and supports Windows operating systems and Microsoft Office applications.
• Manages incoming requests via the incident and request tracking tool to resolve computer-generated issues.
• Processes and documents new and existing services according to the portfolio process.
• Ensures customer satisfaction by providing resolutions to incoming issues.
• Logs customer contacts and either answers questions directly or escalates requests to the next level for resolution.
• Assists with resolving various connectivity issues, both remote and local.
• Coordinates schedules with team members to ensure coverage during business hours.
• Develops and maintains documentation and procedures for the technology area according to industry, vendor, and organization standards.
• Works with other technical groups to analyze and resolve technical issues in areas including client computing, servers, WAN/LAN, VoIP telephony, and business applications.
• Recommends modifications to system processes within the area(s) of functional expertise.
• Creates knowledge articles for associates and IT colleagues.
• Ability to use AI (prompt engineering).

Benefits

• competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family
• multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more
• 401(k) plan with a matching contribution
• vacation and sick time programs for associates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level