ITS Support Associate II, IT Services
About The Position
Are you passionate about solving technical challenges and helping people? Do youthrive in a dynamic, high-impact environment? Join Amazon's IT Services team asan ITS Support Associate and be part of the engine that powers Amazon’s seamlessoperations. We're seeking customer-focused, innovative problem-solvers who excelin a fast-paced, collaborative environment. As a part of our IT Services team,you'll have the opportunity to make a direct impact on Amazon's corporate globalworkforce. As an ITS Support Associate, you'll be the go-to expert for Amazon's globalcorporate employees’, providing essential and exceptional on-site technicalsupport to ensure their productivity remains uninterrupted. Amazon’s ITS SupportAssociates are committed, dependable and customer focused on the IT experience,ensuring our employees have the tools and resources they need to stay productiveand efficient. ITS Support Associates have a solid understanding of IT standards, systems andequipment deployed throughout Amazon. They adapt to new processes and proceduresquickly, communicating and guiding both peers and non-technical Amazonians onsolutions that maintain productivity. Your day will be filled with exciting challenges and opportunities to showcaseyour technical expertise. You’ll engage with Amazonians across various teams,owning and understanding their unique IT needs and providing personalizedsupport. You'll be a trusted advisor, a problem-solver, taking initiative todiagnose, troubleshoot and resolve a wide variety of hardware and softwareissues by implementing successful solutions. You will guide and empower bothtechnical and non-technical Amazonians through the ever-evolving digitallandscape. If you are not sure that every qualification on the list above describes youexactly, we’d still love to hear from you! At Amazon, we value people withunique backgrounds, experiences, and skill-sets. If you’re passionate about thisrole and want to make an impact on a global scale, please apply!
Requirements
- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- High school or equivalent
- Experience troubleshooting integrated and interdependent computer systems
Nice To Haves
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service
Responsibilities
- Provide on-site, hands-on support for hardware, software and IT peripherals diagnosing, troubleshooting and resolving issues successfully with efficiency, escalating as needed
- Determine appropriate procedures, accurately documenting actions or deviations to improve global service improvements
- Communicate and collaborate with customers, peers and internal teams through various channels to troubleshoot, resolve issues and implement solutions
- Prepare hardware and assist managing IT asset inventories, tracking usage and conducting audits
- Help train and onboard new team members and Amazonians
- Grow and learn the latest technologies to stay ahead of the curve, continuously expanding knowledge and skills
Benefits
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
