ITS Sr Engineer I / IS Network

Hartford Healthcare•Farmington, CT

About The Position

Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common\: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization. With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system. The Senior Network Engineer is responsible for the planning and engineering of the organization's network infrastructure. Responsibilities include: The design and implementation of network hardware and firewalls. Manages or consults on complex projects as the top level contributor/specialist Provides direction and leadership to the Network Engineers on Network Engineering and Operations teams. Works closely with other technical resources such as Systems Engineering, Database Administrators, Integrators, and applications technical support personnel. May be responsible for scheduling the Network Engineering resources. May be responsible for monitoring selected project schedules. The Senior Network Engineer demonstrates expertise in a variety of concepts, practices, and procedures relating to the field of Information Technology. The Senior Network Engineer relies on extensive experience and judgment to plan and accomplish assigned objectives. A wide degree of creativity and latitude is expected in this position. The Senior Network Engineer II reports to the Manager of Network Engineering. This role is regarded as a technical expert responsible for representing ITS in project discussions at their early conception. Specifically, The Senior Network Engineer II will work with the various business units’ representatives at the various hospitals or affiliates to gather their requirements for new upcoming initiatives to then translate those requirements into technical solutions. These solutions must meet the objectives of the business while ensuring compliance with ITS standards of security and manageability. The Senior Network Engineer will be an active member of the IT Change Advisory Board, Downtime committee, the IT Configuration Control Board, and the IT Incident Review Board.

Requirements

Bachelor’s degree in IT related field preferred and a minimum of 5 years’ hands on experience.
Cisco CCNA certification or better preferred.
Strong Cisco routing and switching skills for LAN and WAN networks.
Configuration experience desired using Cisco IOS, IOS-XE, ACI, and NX-OS.
Competency in IPv4 in addition to routing protocols such as BGP and OSPF.
Switching knowledge using VLANS, VTP, STP, UDLD, CDP/LLDP, etc.
Cisco wireless LAN using controller based solutions.
Cisco ASA and Meraki for remote access and VPN.
Knowledge of Checkpoint, Fortinet, and Palo Alto firewalls.
Network management and network analysis platforms such as Solarwinds, Extrahop, Cisco Prime.
Familiar with Ethernet standards and fiber connectivity types.
In depth knowledge of the OSI & TCP/IP model.
A broad and deep understanding of information technologies and how to leverage them as solutions to business requirements.
Ability to conduct research into network equipment issues, standards, and products.
Demonstrated experience, knowledge and understanding of production environments.
Ability to work both independently and within a team environment.
Strong analytical and problem-solving capabilities.
Ability to prioritize and execute tasks in a high-pressure environment.
Strong customer-service orientation.
Good judgment, integrity and confidentiality.
Strong written and oral communication skills.
Ability to appropriately handle stressful situations, critical deadlines, and a customer base with both high service level expectations and technical sophistication.
Availability to work nights and weekends during (un)planned outages and other special circumstances, with 24/7 accountability.
Ability to travel as required within CT, MA, or RI.
Availability to respond to severe incident escalation by on-call manager.
Healthcare experience desirable.
Healthcare experience preferred.
Ability to maintain records and filing systems.
Ability to multi-task.
Must speak fluent English.
Ability to work independently
Process improvement and quality skills
Project management skills

Responsibilities

Assist with the development and mentoring of Network Engineers at all levels.
Lead or participate in multiple projects in accordance with institutional and departmental goals.
Coordinate the overall design and deployment of the technical environment, including routers, switches, firewalls, VPNs, and various analysis tools.
Oversee and participate in the ongoing maintenance and planning of the network environment as well as all related infrastructure.
Provide clear vision, leadership and evaluation of emerging technologies and solutions and how they relate to a healthcare environment.
Responsible for creating and maintaining the design and architecture of the network environment.
Participate in the development of schedules, priorities, and determination of time lines and resources.
Develop and maintain a program of proactive network administration, including but not limited to a system of updates, upgrades and fixes, system enhancements, log monitoring, and system hardening.
Escalation resource to troubleshoot and repair all network related problems in a timely manner.
Maintain all documentation including appropriate configuration backups.
Help all departments in assuring that the highest level of customer satisfaction is maintained at all times.
Provide training and project handoff to the Network Operations team.
Maintain the highest level of integrity and professionalism in the Network Engineering department.
Assist in developing ways to reduce the amount of incoming technical support requests.
Other job duties as assigned.