ITS Passenger Processing Specialist I (Contractor)

SUNSHINE ENTERPRISE USA LLC•Tampa, FL

17h•Onsite

About The Position

The ITS Passenger Processing Specialist I is an entry-to-mid level IT support role designed for individuals eager to grow in a dynamic airport environment. This position provides hands-on technical support for passenger processing systems and common-use applications. The specialist acts as a frontline representative of the ITS department, resolving real-time technical issues and ensuring uninterrupted airport operations with minimal supervision.

Requirements

High School Diploma or GED
Minimum of 2 years of IT desktop/user support experience
Experience supporting desktops, applications, mobile devices, printers, and peripherals
Ability to work independently in a fast-paced, high-availability environment

Nice To Haves

Common Use system support experience preferred
CompTIA A+
CompTIA Network+
Microsoft Certified Desktop Support Technician (MCDST)

Responsibilities

Provide onsite operational and technical support for desktop systems, applications, and peripherals
Support passenger processing technologies including Common Use systems, kiosks, E-Gates, biometric systems, and self-service bag drop
Install, configure, image, and maintain desktops, laptops, mobile devices, printers, and peripherals
Troubleshoot Windows OS, Microsoft Office, Citrix-based solutions, and smart devices
Monitor, document, and resolve incidents and service requests using ITSM tools
Act as an escalation point to Tier 2 support teams for hardware and application issues
Coordinate with network teams and third-party hardware vendors for repairs and installations
Maintain user accounts, access rights, security groups, and system permissions
Provide after-hours and emergency IT support when required
Ensure compliance with all HCAA policies, procedures, and standards