ITS Engineer II

ProMedica • Poolesville, MD

1d • Remote

About The Position

All duties listed below are essential unless noted otherwise 1. Works with application owners to determine application deployment needs and builds deployments based upon those needs. 2. Assists with the day-to-day maintenance and administration of back-office systems such as Microsoft Endpoint Configuration Manger (MECM). 3. Maintains appropriate and current documentation, including configuration and change management. 4. Prepares project status reports for customers and management during deployments. 5. Supplies weekly overall status report to manager including progress, achievements, problems, and steps being taken to resolve problems. 6. Maintains an attitude of continuous process improvement. Proactively identifies process and technical improvements that will minimize incidents and disruptions, reduce costs, and/or improve capacity and availability. 7. Responds to and resolves assigned support calls. Investigates, resolves and documents incidents and problems in a timely manner. 8. Provides support for on-site and off hour availability on 24/7 as part of an on-call rotation with other team members. 9. Attends any applicable meetings associated with workload. 10. Performs other duties as assigned. This position can be worked remote.

Requirements

• High School Diploma
• Microsoft Endpoint Configuration Manger or System Center Configuration Manager
• 3-5 Years of Experience

Nice To Haves

• Bachelor’s degree or equivalent experience in information technology or related field
• PowerShell coding
• AdminStudio for application packaging
• Active Directory
• ITIL
• 5+ Years of Experience

Responsibilities

• Works with application owners to determine application deployment needs and builds deployments based upon those needs.
• Assists with the day-to-day maintenance and administration of back-office systems such as Microsoft Endpoint Configuration Manger (MECM).
• Maintains appropriate and current documentation, including configuration and change management.
• Prepares project status reports for customers and management during deployments.
• Supplies weekly overall status report to manager including progress, achievements, problems, and steps being taken to resolve problems.
• Maintains an attitude of continuous process improvement. Proactively identifies process and technical improvements that will minimize incidents and disruptions, reduce costs, and/or improve capacity and availability.
• Responds to and resolves assigned support calls. Investigates, resolves and documents incidents and problems in a timely manner.
• Provides support for on-site and off hour availability on 24/7 as part of an on-call rotation with other team members.
• Attends any applicable meetings associated with workload.
• Performs other duties as assigned.

Benefits

• We offer a competitive benefits package with coverage effective day one of employment which includes medical, dental, vision, company paid life insurance, paid time off, a 401k retirement plan, an employee assistance program and other voluntary coverage options and employee discounts.
• We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It’s what makes us one of the best places to work, and helps our employees live and work to their fullest potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees