ITOT Support Engineer

Dawar Consulting•Hillsboro, OR

9d•Onsite

About The Position

We are seeking an IT/OT Support Engineer to provide hands -on technical support for Client's GxP Manufacturing and Quality environments. This role supports a complex, 24x7 mission -critical operation, delivering high -quality end user support across hardware, software, and manufacturing systems. The ideal candidate communicates effectively with both technical and non -technical users, contributes to documentation and training, and partners closely with Automation and Global IT/OT teams to support and standardize manufacturing operations.

Requirements

2–5 years of onsite and/or remote IT support experience in a regulated or enterprise environment.
Working knowledge of Windows networking, TCP/IP, Ethernet, and basic infrastructure concepts.
Strong customer service, communication, and teamwork skills.
Ability to work under pressure in a 24x7, mission -critical environment.
Willingness to work onsite in Hillsboro, Oregon, including on -call and holiday coverage.

Nice To Haves

BS in Computer Science or related field preferred.

Responsibilities

Provide onsite technical support for Windows, macOS, Linux, and mobile devices in GMP shop -floor and laboratory environments.
Support enterprise and departmental applications, including MES, DCS, and SCADA systems in collaboration with Automation teams.
Install, configure, upgrade, and troubleshoot software, operating systems, printers, and peripherals.
Support network connectivity including LAN, WAN, wireless, and VPN.
Manage user accounts, access rights, devices, and print queues in compliance with GxP standards.
Open, track, and resolve incidents and service requests using ServiceNow, meeting defined SLAs.
Document resolutions, workarounds, system changes, and FAQs to support knowledge sharing and compliance.
Coordinate issue resolution with site teams and corporate IT to ensure standard, compliant solutions.
Participate in on -call and after -hours support rotations as required.
Contribute to Manufacturing Operations Management initiatives and IT/OT process optimization.