ITM Maintenance Technician I

Red Hat • Huntsville, AL

119d

About The Position

Maintains RFCU’s fleet of ITM machines, parts and software; participates in day-to-day technical installation, administration, acquisition, troubleshooting and maintenance of machines, parts and software to ensure a stable ITM experience with no unplanned downtime. ITM Maintenance Technician I is distinguished from ITM Maintenance Technician II by their applicable experience and responsibility for carrying out assigned activities independently, with a sound understanding of Credit Union business operations, products and compliance requirements.

Requirements

• High School or GED
• Completion of ITM Maintenance and Software Certification training from relevant vendor within 6 months, subject to vendor availability
• Valid US driver’s license
• 2 Years of experience in electronic / computer systems repair, diagnostics and/or troubleshooting.

Nice To Haves

• ATM / ITM maintenance experience.

Responsibilities

• Responsible for receiving new ITMs, confirming the correct equipment is received and performing all necessary software diagnostics to ensure software can be appropriately installed on the ITM.
• Installs ITM software on machines in the ITM warehouse and tests the software to ensure the machine is ready to move to production locations; installs software updates at ITM locations as necessary.
• Troubleshoots and evaluates any mechanical failures of ITMs, determining repair or replacement of parts and carrying out the necessary maintenance or replacement installations.
• Performs regular physical checks of the Credit Union ITMs, visually inspect for burned out bulbs, check depository for proper operations and inspect the exterior, screen and immediate surrounding area.
• Confirms the functional operation of the receipt, journal, statement and depository printers; replenish or replace any necessary paper and printer cartridges or ribbons as needed.
• Ensures that all ITMs are properly maintained, including but not limited to; clearing currency jams, receipt, journal and statement paper jams, cleaning the card reader and checking and clearing the media transports.
• Recommend process improvements to streamline RFCU’s current ITM setup and processes and assists in researching new equipment and systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees