ITM Banker

BancFirst Corporation•Oklahoma City, OK

6h•Onsite

About The Position

The primary role of the ITM Banker is to assist ITM customers with banking transactions through the use of video and telecommunication equipment. This position will build relationships with video banking customers, identify sales and cross-sell opportunities. The employee must be comfortable with technology, proficient at multi-tasking, and knowledgeable for products and services focusing on overall customer satisfaction.

Requirements

2 years minimum teller experience
Retail/Personal Banking skills desirable
General knowledge of banking laws and regulations
Proficient in Microsoft Office and knowledge of, or the ability to quickly learn, banking software applications
Ability to perform comfortably and professionally while engaging customers via video interaction
Must demonstrate a business professional image and demeanor
Must be able to communicate professionally both verbally and in writing
Able to perform in a highly sensitive environment, deal with confidential matters and meet deadlines
Work well individually and with all kinds of people
Work well under stress and deadlines while managing multiple tasks
Critical thinking skills- Able to consider all options to assist the customer
Excellent work ethic required
Must be flexible and able to work additional hours when crucial to the branch environment
Attendance and punctuality is an essential function of the job

Nice To Haves

10 key
Bilingual (Spanish) a plus

Responsibilities

Deliver high quality service to customers through video, using an Interactive Teller Machine. This includes providing step-by-step guidance through the ITM process.
Process customer transactions efficiently and accurately in a virtual environment.
Assist customers with teller transactions such as deposits, withdrawals, balance inquiries, cash advances, debit card transactions and processes. Other duties might include account maintenance such as address changes, stop payments, holds, check orders, etc.
Maintain and balance a cash drawer.
Responsible for providing a positive customer experience through accurate, professional, and exceptional service being cognizant that actions, gestures and facial expressions are being viewed by each customer.
Building relationships with customers and identifying sales opportunities including new deposit accounts, loan opportunities, and other BancFirst products and services.
Knowledge of all retail products and services while focusing on customer satisfaction.
Protect the customer’s confidentiality and privacy.
Adhere to security procedures.
Assist with other job related duties and special projects as assigned.