ITIL ServiceNow Process Architect (Tech Business Analyst Staff-Lead
American Electric Power•Columbus, OH
450d•$110,656 - $143,854•Onsite
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About The Position
The ITIL ServiceNow Process Architect role at American Electric Power involves working as a Tech Business Analyst within both Waterfall and Agile frameworks. The primary focus is on delivering high-quality technology solutions that align with AEP's standards and best practices. This position requires advanced business and project analysis for complex projects, particularly in the areas of ITIL Service Design and Continual Improvement processes, with a strong emphasis on Configuration Management Database (CMDB) management and governance.
