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The ITIL Remedy/ServiceNow Integrator position is focused on integrating ITIL processes with ServiceNow and Remedy tools, specifically for clients in the state sector. The role requires a strong understanding of IT Service Management (ITSM) and ITIL governance processes, along with the ability to communicate effectively and work collaboratively with diverse teams. The position is remote, based in Austin, TX, and emphasizes the importance of previous experience with state clients.