Item Processing Supervisor
About The Position
The Check Processing Supervisor reports directly to the Check Processing Manager. The incumbent must provide operational support and supervision at the direction of the Item Processing Manager in a lead capacity to Check Processing associates. Incumbent will manage the processing of checks and other items to ensure proper accounting for these items and timely processing of cash letters. This position is a lead position and will assist the supervisor responsibilities include planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.
Requirements
- Associate’s degree (AA) or equivalent from two-year college or technical school; or 1-2 years related experience and/or training: or combination.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or associates of organization.
- Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Driver’s License
- Transaction Content Manager (TCM) - Expert Knowledge
- Microsoft Suite - Moderate Knowledge
- Source Capture Optimization (SCO) - Expert Knowledge
- Kronos – Moderate Knowledge
- Transaction Management System (TMS) - Basic Knowledge
- 10-Key
- Multi-Task
- Fast – Paced
- Detailed
- Ability to work nights, weekends, days as necessary
Responsibilities
- Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job
- Reviews final posting summary report to ensure all blocks are in balance prior to the nightly update (Balance the Bank)
- Provides approval to post all Bank activity for core application
- Performs all related end of day duties including balancing the Bank
- Ensures effective callback procedures are in place to monitor accuracy and integrity of Check Processing Files
- Manages the preparation and transmission of cash letters in a timely manner and in accordance with established deadlines
- Extracts and processes Cash Vault files for posting
- Provides support to Business Financial Centers on branch capture operations issues
- Plans, assigns and directs work
- Provides guidance and support to Check Processing associates with procedural related issues
- Assists with annual performance reviews, rewards and disciplines associates by providing input.
- Provides, presents and promotes The Citizens Experience to all external and internal customers.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
