Item Processing Specialist I

UW Credit Union•Madison, WI

1d•Hybrid

About The Position

UW Credit Union is committed to improving the financial well-being of people. Membership Services plays a critical role in the success of the organization by delivering our core Electronic Funds Transfer, Deposit Operations and Item Processing operations. We are solution owners who thrive on delivering a stress-free, hassle-free and frictionless experience for our members. The department is team-oriented, collaborative, and versatile. Enriching an inclusive working relationship to support delivering world-class experience is critical. The Item Processing Specialist I delivers world-class member experience through displaying behaviors described in the Membership Services Philosophy. This includes placing member service above all else, owning our solutions, and the pursuit of excellence. The Item Processing Specialist works with EFT Services Manager and Item Processing Team. Our membership manages their accounts by utilizing various channels to include mobile deposits, mail deposits, branch services, paper and electronic payments. The Specialist is responsible for providing accurate and timely processing of payments and deposits while meeting daily volume, service level, and quality standards, including internal and external member services. The Specialist is the main point of contact for Retail staff. Providing support and assistance to include compliance, research, process clarification, and branch balancing.

Requirements

High School Diploma is required.
7 months – 1 year of Financial Institution experience is required.
Demonstrated high accuracy, attention to detail, and efficiency.
Ability to work in fast-paced and changing environment.
Proficiency with Microsoft Office.
Proficiency using a 10-key calculator.
Strong oral and written communication.

Nice To Haves

Associate’s Degree is preferred.
2-3 years of Customer Service experience is preferred.

Responsibilities

Ensure all member requests are processed accurately and efficiently.
Process deposits, loan, credit card payments, mobile deposit, reports, email, return mail, address changes, phone, and fax requests.
Ensure all EFT service levels are met by effectively prioritizing workloads.
Notify Loss Prevention and Membership Services management of potential fraud situations while maintaining confidentiality.
Ensure all files are complete and balanced for Federal Reserve and US Bank, including: Inclearing, Adjustments, Returns, Exception Item Processing, Mobile Deposit, BCP, and Teller Image Capture.
Provide backup support to others as appropriate, fostering teamwork and quality.
Support team by providing coverage during high-volume and absences.
Be responsible for understanding and adhering to all relevant compliance policies, procedures, and regulations.
Maintain extensive knowledge of applicable regulations including, but not limited to, Regulation CC and Regulation E.
Understand products and services available to members to provide world-class service.
Work collaboratively with team regarding error resolution and demonstrate ownership of problems or errors.
Professionally respond to member escalations and research transactions when potential errors are identified.
Assume responsibility for personal development through training, mentor relationships, collaboration, and establishment of an Individual Development Plan (IDP).
Actively participate in dialogs, Solution Teams, group meetings, and trainings.
Effectively manage relationships by displaying positive communication skills and awareness of your impact on others.
Communicate and act in ways that build and reinforce trust.
Influence without authority through relationships and interactions with others.
Drive innovation by fostering positive debate amongst team members, creating an atmosphere where differing opinions reveal additional alternatives.
Embrace the Membership Services Philosophy and consistently demonstrate the behaviors.
Actively participate in project work including, but not limited to, ideation, project tasks, testing, training, and communication plans.
Support organizational goals and business initiatives.
Understand UW Credit Union Critical Measures and the impact of departmental contributions.

Benefits

21.5 days of annual time off (accrued per pay period)
2 weeks paid caregiver leave
2.5 weeks paid new child parental leave
2 days paid volunteer time
Hybrid work environment: minimum 3 days a week on-site
10 paid holidays (including your birthday!)
401k company match of up to 5%, plus approximately 4% discretionary match
457 deferred-compensation plan
Variable bonus reward
Competitive Medical, Dental, and Vision plans, including domestic partner eligibility
Employee Assistance Program
And more!