Item Processing Analyst

Northwest Bank • Warren, PA

472d

About The Position

The Item Processing Analyst is responsible for the daily administration and coordination of activities within the Item Processing Department. This role involves processing various types of check deposits, balancing general ledgers, and providing support to branch offices while ensuring compliance with regulatory guidelines. The analyst will analyze data to improve processes and optimize service, as well as monitor system efficiency and address any concerns. The position requires collaboration with various departments and may involve working outside of core banking hours for special projects.

Requirements

• Bachelor's Degree in Business, Finance, or related experience preferred
• 3 - 5 years item processing experience preferred
• 3 - 5 years related banking experience with heavy concentration in areas of business/system analysis and operations/compliance preferred
• 5 - 6 years experience performing system testing, procedure writing, and participating in product development preferred

Nice To Haves

• Ability to establish effective working relationships among team members
• Ability to present and express ideas and information clearly and concisely
• Ability to actively listen to achieve understanding and facilitate open exchange of ideas
• Ability to establish courses of action for self to accomplish specific goals
• Ability to make right decisions based on perceptive and analytical processes
• Knowledge of all applicable regulatory guidelines, products/programs, and processes and procedures

Responsibilities

• Prepare departmental reports and analysis
• Monitor operations/maintenance of Item Processing Systems and ATM/VTM/TCRs and coordinate with necessary personnel or vendors to quickly resolve issues
• Identify and resolve Customer Service issues
• Collaborate with business leads to maintain a strong understanding of current deposit process functionality
• Recommend and encourage process and procedures that enhance efficiency and compliance, while supporting customer service initiatives
• Write and publish processes and procedures
• Research and evaluate training opportunities/activities
• Possess thorough understanding of and adhere to regulatory guidelines; protect institution from loss
• Partner with IS department and vendors in the development of system enhancements and product implementations
• Research and identify opportunities for implementation of best practices and industry standards
• Actively participate in educational seminars and other training opportunities
• Collaborate with business unit leads to discuss and comprehend system issues and inefficiencies, and/or business requirements for new development and to capitalize on opportunities for cross-functionality and sales
• Clearly and concisely documenting system issues and inefficiencies, and/or business requirements for new development
• Track and monitor issue and development status to ensure timeliness of resolutions and/or new development
• Perform system testing and analysis of resolutions and new development to ensure agreement with business unit expectations and compliance with all applicable policies, regulations, and service levels
• Research and analyze industry/competition
• Generate, analyze and report on monthly ATM transactions transaction volume and performance across the Northwest ATM Fleet as well as remote deposit transactions
• Monitor department accounts and related General Ledgers and research and resolve repetitive outages as needed
• Review/Monitor/Analyze/Balance cash orders for offsite ATMs based on pre-scheduled dates/times
• Validate ATMs are ADA compliant and meet any Federal, state, or local regulations
• Review and/or Process GL Entries for Daily Surcharge Income
• Complete cash order, settlement and balancing of corporate office ATMs
• Support the consumer bank offices and other departments by answering emails, phone calls, or any other correspondence timely and accurately
• Review and answer Item Processing and ATM related customer complaints
• Assist in ATM related projects including but not limited to installs, removals, and upgrades
• Complete other duties and special projects as requested by management
• Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment

Benefits

• Competitive Salary
• Eligible for a shift differential

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree