Item Processing Analyst

Northwest Bank-posted about 1 year ago

Full-time • Mid Level

Warren, PA

Credit Intermediation and Related Activities

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The Item Processing Analyst is responsible for the daily administration and coordination of activities within the Item Processing Department. This role involves processing various types of check deposits, balancing general ledgers, and providing support to branch offices while ensuring compliance with regulatory guidelines. The analyst will analyze data to improve processes and optimize service, as well as monitor system efficiency and address any concerns. The position requires collaboration with various departments and may involve working outside of core banking hours for special projects.

Prepare departmental reports and analysis
Monitor operations/maintenance of Item Processing Systems and ATM/VTM/TCRs and coordinate with necessary personnel or vendors to quickly resolve issues
Identify and resolve Customer Service issues
Collaborate with business leads to maintain a strong understanding of current deposit process functionality
Recommend and encourage process and procedures that enhance efficiency and compliance, while supporting customer service initiatives
Write and publish processes and procedures
Research and evaluate training opportunities/activities
Possess thorough understanding of and adhere to regulatory guidelines; protect institution from loss
Partner with IS department and vendors in the development of system enhancements and product implementations
Research and identify opportunities for implementation of best practices and industry standards
Actively participate in educational seminars and other training opportunities
Collaborate with business unit leads to discuss and comprehend system issues and inefficiencies, and/or business requirements for new development and to capitalize on opportunities for cross-functionality and sales
Clearly and concisely documenting system issues and inefficiencies, and/or business requirements for new development
Track and monitor issue and development status to ensure timeliness of resolutions and/or new development
Perform system testing and analysis of resolutions and new development to ensure agreement with business unit expectations and compliance with all applicable policies, regulations, and service levels
Research and analyze industry/competition
Generate, analyze and report on monthly ATM transactions transaction volume and performance across the Northwest ATM Fleet as well as remote deposit transactions
Monitor department accounts and related General Ledgers and research and resolve repetitive outages as needed
Review/Monitor/Analyze/Balance cash orders for offsite ATMs based on pre-scheduled dates/times
Validate ATMs are ADA compliant and meet any Federal, state, or local regulations
Review and/or Process GL Entries for Daily Surcharge Income
Complete cash order, settlement and balancing of corporate office ATMs
Support the consumer bank offices and other departments by answering emails, phone calls, or any other correspondence timely and accurately
Review and answer Item Processing and ATM related customer complaints
Assist in ATM related projects including but not limited to installs, removals, and upgrades
Complete other duties and special projects as requested by management
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment

Bachelor's Degree in Business, Finance, or related experience preferred
3 - 5 years item processing experience preferred
3 - 5 years related banking experience with heavy concentration in areas of business/system analysis and operations/compliance preferred
5 - 6 years experience performing system testing, procedure writing, and participating in product development preferred

Ability to establish effective working relationships among team members
Ability to present and express ideas and information clearly and concisely
Ability to actively listen to achieve understanding and facilitate open exchange of ideas
Ability to establish courses of action for self to accomplish specific goals
Ability to make right decisions based on perceptive and analytical processes
Knowledge of all applicable regulatory guidelines, products/programs, and processes and procedures

Competitive Salary
Eligible for a shift differential

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