A014 - ITAM Desktop Tier III Technician

Collaboredge Inc.

6d•Hybrid

About The Position

Position Summary: The ITAM Desktop Tier III Technician is responsible for advanced troubleshooting, imaging, configuration, and deployment of IT desktop assets.

Requirements

Minimum 5 years of experience in providing help desk support for Windows operating systems.
Strong understanding of endpoint protection and management tools.

Nice To Haves

ITIL v4 Foundation Certification.
CompTIA A+ Certification or equivalent technical support certification.

Responsibilities

Perform advanced imaging and configuration of Windows-based desktops and laptops.
Deploy and set up hardware, ensuring all devices are properly configured.
Provide Tier III support for escalated technical issues.
Diagnose and resolve advanced problems with Windows operating systems and desktop applications.
Support onboarding by configuring and deploying user-specific hardware and software.
Provide guidance and training to end-users.
Maintain accurate records of deployed IT assets in asset tracking tools.
Support asset lifecycle management, including procurement and decommissioning.
Proactively identify opportunities for system modifications and process optimizations.
Collaborate with network and development teams to align technical solutions with business goals.