ITAM Application Portfolio Strategic Support, Sr Lead

Northern Trust • Chicago, IL

62d

About The Position

The ITAM Application Portfolio Manager (APM) - Strategic Support Lead is responsible for supporting strategic transformation and automation of the activities supporting the enterprise application portfolio. This role supports governance, rationalization, and lifecycle management of applications across business units, ensuring alignment with organizational goals, compliance standards, and operational efficiency.

Requirements

• Bachelor's degree in IT, Business, or related field; advanced degree preferred.
• 6+ years of experience in IT Asset Management (ITAM), Application Portfolio Management (APM), or related domains.
• 3+ years in enterprise data governance
• Strong understanding of ITIL, ServiceNow APM/SAM modules, and lifecycle management.
• Experience with Agile methodologies, story writing, and process re-engineering.
• Excellent communication, analytical, and stakeholder management skills.

Nice To Haves

• ITIL Certification
• ServiceNow APM/SAM module experience

Responsibilities

• Serve as the owner of the enterprise application portfolio accuracy and completeness, ensuring governance practices are aligned with business and IT priorities.
• Define and enforce lifecycle standards for application intake, onboarding, maintenance, and retirement.
• Collaborate with ITAM Governance, Risk, and Compliance teams to align controls with FFIEC and internal standards.
• Lead automation initiatives across APM workflows including onboarding, certification, and rationalization to enable high data integrity and reliability.
• Optimize ServiceNow APM and SAM module integrations to further streamline data quality, reporting, and lifecycle management.
• Identify and lead resolution of data quality exceptions, ensuring SLA compliance.
• Partner with Enterprise Architecture, Procurement, Security, Finance, and Business Owners to ensure portfolio alignment and ownership accuracy of strategic solutions.
• Facilitate workshops and governance forums to ensure strategic solutions support outcomes that result in high data integrity.
• Monitor application data quality health, usage, and compliance.
• Conduct periodic reviews of metrics and KPIs to inform remediation plans and risk treatment strategies.

Benefits

• Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits.
• Northern Trust also provides a discretionary bonus program that may include an equity component.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Number of Employees: 501-1,000 employees