IT Voice Operations Intern

Stewart Title • Houston, TX

1d • Hybrid

About The Position

Are you looking to help transform a company and an industry? As a Stewart employee, you’ll be joining a company that is committed to helping you own, develop, and nurture your career while growing our company. We invest in your career journey because we understand that as you grow so does our company. You will be part of a diverse and equitable work environment that reflects the customers we serve. You’ll be empowered to use your unique experiences, passion and skills to help our company constantly evolve and improve. Together, we can achieve our vision of becoming the premier title services company. As an IT Voice Operations Intern at Stewart, you will gain hands-on experience supporting enterprise voice and contact center platforms. You will work alongside experienced voice engineers on real-world initiatives related to collaboration, contact center operations, PSTN services, and monitoring. Our Summer Internship program runs June 1 – August 7, 2026 (Hybrid 2-3 days IN-OFFICE)

Requirements

• Be currently enrolled in a bachelor’s or master’s degree program , pursuing a degree in IT, Networking, Computer Science, Computer Engineering, Telecommunications, or related field
• Be able to fulfill the duties of the role in a full-time, hybrid environment for the duration of the 10-week program, located in Houston, TX
• Have a strong interest in voice technologies, collaboration platforms, or contact centers
• Be eager to learn enterprise voice systems and operational best practices
• Demonstrate strong communication skills, both written and verbal
• Be comfortable working in a fast-paced, production environment
• Have strong organizational skills and attention to detail
• Be able to analyze issues methodically and follow troubleshooting processes
• Be proactive, inquisitive, and willing to take ownership of assigned tasks
• Be available to complete the entire internship program as defined by the communicated program start and end dates
• Be fluent in oral and written English
• Be eligible to legally work in the country in which you are applying, without company sponsorship or time restriction

Responsibilities

• Assist with day-to-day voice operations support across Cisco Webex Calling and Webex Contact Center environments
• Help document and maintain Knowledge Base articles for voice-related processes in ServiceNow
• Support the monitoring of voice infrastructure, call quality, and phone health using LogicMonitor
• Participate in analyzing alerts, call quality metrics (MOS, latency, jitter), and availability trends
• Assist with basic PSTN and call routing troubleshooting in partnership with our PSTN provider, IntelePeer
• Support operational tasks related to eFax services, user provisioning, and issue triage
• Participate in incident, problem, and change management processes related to voice services
• Work with the team to document standard operating procedures, escalation paths, and recovery processes
• Contribute to the consolidation and organization of voice documentation, diagrams, and inventories
• Assist with reporting on voice platform usage, reliability, and performance to identify opportunities for improvement
• Be assigned projects that support voice platform stability, customer experience, and operational efficiency
• Collaborate with network, security, and service desk teams to support integrated solutions
• Receive mentorship, coaching, and regular feedback from voice engineers, your manager, and business leaders
• Learn internal systems, enterprise voice architecture, and industry best practices

Benefits

• Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern