IT Vendor Manager (onsite, Omaha)

First National Bank

106d

About The Position

The IT Vendor Manager is responsible for developing and managing relationships with key IT vendors and suppliers. Information Technology Vendor Management (ITVM) will create a clear set of documented objectives for their organization around IT vendor risk, relationship, contract and performance management. This role involves managing vendor relationships in partnership with internal stakeholders, ensuring compliance with service level agreements (SLAs), and driving vendor performance to meet the organization’s strategic goals. The IT Vendor Manager plays a critical role in optimizing vendor partnerships to enhance IT service delivery and support organizational growth.

Requirements

• Bachelor's Degree in a technology-related or business-related discipline or equivalent experience.
• 3+ years of professional experience in vendor management, account management, or a related role.
• 7-10 years related work experience.
• Familiarity with software agreements, terms, conditions, SLAs.
• Experience with ITIL or other IT service management frameworks is a plus.
• Proficiency in vendor management software and tools.

Nice To Haves

• Strong skills in developing and maintaining positive relationships with vendors and internal stakeholders.
• Expertise in negotiating with vendors.
• Ability to set, monitor, and evaluate vendor performance against defined metrics.
• Proactive approach to identifying and mitigating risks associated with vendor relationships.
• Understanding of budgeting, cost management, and financial analysis.
• Capacity to address and resolve issues promptly and effectively.
• Clear and concise communication skills, both written and verbal.

Responsibilities

• Develop and maintain strong relationships with key IT vendors.
• Act as the primary point of contact between the organization and key IT vendors.
• Foster collaboration and communication between internal stakeholders and vendors.
• Develop and maintain an IT Vendor onboarding and offboarding programs.
• Develop and implement vendor performance metrics and KPIs and build dashboards to help Management make informed decisions around vendor management.
• Monitor and evaluate vendor performance against SLAs and contractual obligations.
• Conduct regular performance reviews with vendors and internal stakeholders.
• Partner with Third Party Risk Management and Business Resumption Services to manage risk of IT vendors.
• Create a playbook for vendor escalation and execute when risk scenarios are presented.
• Align vendor management strategies with the organization’s IT and business goals.
• Identify opportunities for innovation and improvement in vendor services, vendor rationalization, etc.
• Champion IT Vendor Management and collaborate with IT leadership to develop long-term vendor management strategies.
• Partner with Stakeholders to identify key vendor growth opportunities that best match their desired business outcomes.
• Develop and maintain a segmentation model for the IT vendor portfolio.
• Conduct vendor relationship health checks for strategic or critical vendors.
• Track and report on vendor-related expenses and savings.
• Identify cost-saving opportunities and drive cost optimization initiatives.
• Collaborate with procurement teams to identify and select vendors that are mutual growth opportunities for solution expansion.
• Participate in the vendor selection process, including RFPs, RFQs, and RFIs when appropriate.
• Partner with procurement teams to monitor and improve contract terms, deliverables, and future improvements for contracts.
• Address and resolve vendor-related issues and conflicts promptly.
• Escalate unresolved issues to senior management as necessary.
• Develop and implement corrective action plans for performance issues.
• Prepare regular reports on vendor performance, contract status, and strategic initiatives.
• Provide insights and recommendations to senior management based on vendor performance data.

Benefits

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees