Greenberg Traurig-posted 2 months ago
DE
1,001-5,000 employees

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment. Join our Technology Team as an IT User Support Specialist located in our Delaware office. We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team. This role will be based in our Delaware office, on an in-office basis. This role reports to the IT User Support Manager.

  • Supports computer hardware and software, and maintains computer hardware asset inventory
  • Oversees system setups, breakdowns, and office moves
  • Supports conference room services with video conferencing, AV setups, and take-downs
  • Supports mobile devices with a focus on InTune, Microsoft Outlook Mobile and Native Application email delivery and archiving system
  • Supports telephone and voicemail systems
  • Tracks user support requests and system failures
  • Escalates more complex issues to advanced support service teams and communicates with end user
  • Proactively interacts with the Helpdesk and local users to identify unreported or repetitive problems
  • Performs preventative and routine maintenance
  • Procures miscellaneous technology supplies
  • Coordinates with IT vendors and other departments
  • Works with core IT teams on implementation and support of technology rollouts and projects
  • Recognizes and makes recommendations for training where opportunities exist to address common support issues
  • High school diploma or equivalent required; College degree preferred
  • Previous experience providing technology support in a professional office environment
  • Excellent troubleshooting skills related to desktop computer hardware and software, demonstrating the ability to quickly resolve moderately complex issues or suggest alternative solutions
  • Experience working with networked and local printers, scanners, advanced copiers, and other hardware peripherals
  • Experience with networking devices, cabling, and associated troubleshooting
  • Prior use of a trouble ticket tracking system
  • Significant knowledge of the Windows 11 operating systems, settings, limitations, tweaks, and maintenance procedures
  • Experience troubleshooting and supporting iOS, Android, and other mobile devices with a focus on InTune, Microsoft Outlook Mobile and Native Application email delivery and archiving system
  • Experience with common law firm tools such as email archiving and document management systems
  • Experience with Microsoft Office 365 and iManage desired
  • Experience with using and troubleshooting video conference meetings (e.g., Zoom, Webex) and audiovisual equipment
  • Experience with remote access such as Citrix, VPN, and Remote Desktop
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