IT Training Coordinator & Procurement Specialist
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About The Position
The Information Technology (IT) Training Coordinator and Procurement Specialist is a role dedicated to providing hardware and software training to students, faculty, and staff, supporting procurement, and managing Peoplesoft access and permissions requests. This role is the lead on developing training for all end users, focusing on helping all stakeholders use CSU hardware and software as fully as possible. The training goal is three-fold: strengthen student success, speed up staff software skill acquisition, which in turn enables further digitization of how work is done at CSU, and increase the ROI of investment in technology in all corners of CSU. This position is responsible for creating a training strategy that ensures correct and focused training support for faculty before the semester starts, repetitive and iterative training annually for heavily used software, and initial, first-time training for incoming software platforms. The position is responsible for identifying training needs based on feedback from all users, and following up with training offers on both a group and individual basis. The successful candidate in this position will proactively reach out to all stakeholders to understand where training can bring success to students, faculty, and staff. Additionally, this position will assist with procurement requests for hardware and software and assist with any PeopleSoft related inquiries. Additionally, this position will provide courteous, prompt, and accurate technical assistance to CSU students, faculty, staff in person, telephone, online requests (eQuest), and email. The IT Training Coordinator & Procurement Specialist responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of hardware, application software and/or infrastructure components.
