IT Trainee

Charles IT • Middletown, CT

4d

About The Position

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.
We are excited to welcome a new group of trainees to our exceptional team for a 90-day program starting in April 2026.
Participate in our 12 week, in-house IT Trainee Program, designed to provide hands-on experience in:
Our customer service approach
Active Directory user and group management
Printer and peripheral installations
New desktop setups
Office 365 administration
Basic server maintenance and administration
Customer network audits
First-level security incidents (phishing, SPAM, Dark Web alerts)
Responding to client tickets via phone and email

Requirements

• Availability to work full-time (40 hours per week) for the full 90-day program
• Associate, Bachelor’s, or Graduate degree in Information Technology—or equivalent hands-on experience
• Technical certifications such as CompTIA Server+, Security+, Network+, or Microsoft certifications (MS-900, SC-900, AZ-900)
• Strong motivation to learn and advance professionally
• Excellent organizational, time management, analytical, and problem-solving skills
• Clear written and verbal communication abilities
• Proficiency in Microsoft Office
• Must be 18 years of age or older
• Must have unrestricted authorization to work in the U.S.

Nice To Haves

• Prior experience in a help desk or related IT environment (preferred)

Responsibilities

• Support administrative and general office tasks
• Assist with IT services and projects, including on-site deliveries and equipment drop-offs
• Help maintain an organized office environment and support team efficiency
• Learn and navigate our ticketing system, a key part of our business operations
• Complete self-paced technical training modules and certifications

Benefits

• Paid internship
• Paid training and certifications
• Weekly check-ins to track progress and provide mentorship
• Small class size (5–6 participants) for personalized support
• Opportunity for a full-time role as a Desktop Support Specialist upon successful completion of the program

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree