IT Tier 2 Help Desk Technician: 1st Shift

TVS Supply Chain Solutions Ltd•Wentzville, MO

39d

About The Position

Provides hardware and software maintenance, training and consultation, and recommendations about future planning and development of resources. Providing these services in an effective and efficient manner will ensure maximum access to and implementation of technology services and resources.

Requirements

Associates degree in Computer Science, Information Technology or a related field
4+ years of experience working in a windows help desk environment
Thorough knowledge of operating systems, networking, hardware and software
Proficient in Windows 7&10, Microsoft Office, Office 3658 a plus
Active Directory and Exchange 2010

Responsibilities

Analyze and resolve urgent 1st line support calls when escalated via the Service Desk
Perform IT installations, configurations and troubleshoot computer hardware and software in accordance with IT Services standards
Communicate with employees regarding the status of their Service Desk tickets
Communicate with 3rd party support vendors to resolve support calls that require action from them
Create user level training documentation and add solutions to the Service Desk system as needed
Install and configure systems, networks, printers, scanners and more
Plan and undertake scheduled maintenance upgrades
Respond to breakdowns
Investigate, diagnose and solve computer software and hardware faults
Repair equipment and replace parts
Maintain records of software licenses
Manage stocks of equipment, consumables and other supplies
Provide orientation to new users and train staff about potential uses of existing technology
Regular and reliable attendance at work