IT Telephony Engineer, Full Time, First Shift
About The Position
UC Health is hiring a Full Time IT Telephony Engineer The Engineer is responsible for supporting and implementing IP telephony systems in accordance with departmental standards and procedures, works with users to define telephony system functionality, call flow, reports, and phone system applications requirements. The Engineer understands data networks that support voice operations, documents operational procedures, tests telephony software, perform backups, coordinate software releases and performs other duties associated with telephony hardware, and works on special use cases involving call center agents, remote workers and MS Teams. About UC Health UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.
Responsibilities
- supporting and implementing IP telephony systems in accordance with departmental standards and procedures
- works with users to define telephony system functionality, call flow, reports, and phone system applications requirements
- understands data networks that support voice operations
- documents operational procedures
- tests telephony software
- perform backups
- coordinate software releases
- performs other duties associated with telephony hardware
- works on special use cases involving call center agents, remote workers and MS Teams
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
