IT Technologist (Secret Clearance)

ePATHUSA Inc•Lawton, OK

1d•Onsite

About The Position

Seeking IT Technologist to provide administration support for Microsoft desktop and laptop systems. Responsibilities: Provide network registration of client equipment into the current installation software/asset management application. Establish new, maintain, delete, and troubleshoot Microsoft Intune accounts/clientsystems. Trouble-shoot and resolve user/client standard application/configuration problems via telephone assistance call, remote control and at user locations. Maintain local standard operating system and local/standard client application software to current Army configuration, service pack, patch, and security fix and virus definition standards. Perform troubleshooting to resolve desktop baseline application and E-Mail problems. Coordinate standard system image configuration changes with the NEC. Provide guidance to desktop services technicians, assigned users, and peers. Install, configure and maintain desktop applications. Configure Standard Army application systems. Install, configure and maintain desktop Commercial off-the-shelf (COTS), and Government off-the-shelf (GOTS) authorized client applications. Perform commercial hardware repair on computer systems. Assist System Administrators with testing of local client applications and security patches. Create/update documentation for conventional technical processes (Continuity Books). Assist System Administrators with installing/testing of system software or network hardware configurations and coordinate the documentation of all client hardware and software changes,to include generating and modifying procedures for the Standard Operating Procedure (SOP)/User’s Guide. Use the Army Enterprise Service Desk system to create, modify, update and resolve new or assigned customer support request incidents. Assist in the preparation of technical documentation and configuration change requests. Clearly and concisely communicate correct information in response to telephone assistance calls, user requests, technical questions, or when attending meetings as a technical representative, to technical and non-technical users at all levels of the command. Provide daily on-site operational and sustainment Tier one initial support for installed classroom audiovisual equipment (hardware, software and ancillary and associated items of equipment to include networking and TEAMS video conferencing for FCP classrooms. All Contractor personnel must complete the DoD Cyber awareness training before issuance of network access and annually thereafter. Additional training includes: Level I OPSEC Awareness Training, Anti-terrorism (AT) Level I awareness training, and e local iWATCH program within thirty (30) calendar days after start. Travel to other Government facilities or other Contractor facilities shall be required and may require the Contractor to provide travel, per diem, and training in support of requirements, as needed.

Requirements

SECRET Clearance (Interim acceptable with approval)
Windows 11 & Microsoft 365 support 2 Yrs Minimum
Windows network systems in Microsoft Intune environment (M365 applications; Outlook, OneDrive, Word, PowerPoint, Excel, OneNote, SharePoint, Teams, Viva Engage and Access) 2 Yrs Minimum
Desktop imaging, connectivity, remote printer setup, and troubleshooting email systems 2 Yrs Minimum
LAN/WAN troubleshooting 2 Yrs Minimum
SIPR/NIPR support 2 Yrs Minimum
AESMP ticketing 2 Yrs Minimum
TCP/IP fundamentals 2 Yrs Minimum
User account management 2 Yrs Minimum
Ability to clearly and concisely communicate technical information to non-technical users at all levels of the organization
Security+ Certification
Microsoft MD-101: Managing Modern Desktops Certification or equivalent
Associate's Degree in Information systems/computer science or technically related degree OR 3 years of technically related field experience in desktop support or network administration.

Responsibilities

Provide network registration of client equipment into the current installation software/asset management application.
Establish new, maintain, delete, and troubleshoot Microsoft Intune accounts/clientsystems.
Trouble-shoot and resolve user/client standard application/configuration problems via telephone assistance call, remote control and at user locations.
Maintain local standard operating system and local/standard client application software to current Army configuration, service pack, patch, and security fix and virus definition standards.
Perform troubleshooting to resolve desktop baseline application and E-Mail problems.
Coordinate standard system image configuration changes with the NEC.
Provide guidance to desktop services technicians, assigned users, and peers.
Install, configure and maintain desktop applications.
Configure Standard Army application systems.
Install, configure and maintain desktop Commercial off-the-shelf (COTS), and Government off-the-shelf (GOTS) authorized client applications.
Perform commercial hardware repair on computer systems.
Assist System Administrators with testing of local client applications and security patches.
Create/update documentation for conventional technical processes (Continuity Books).
Assist System Administrators with installing/testing of system software or network hardware configurations and coordinate the documentation of all client hardware and software changes,to include generating and modifying procedures for the Standard Operating Procedure (SOP)/User’s Guide.
Use the Army Enterprise Service Desk system to create, modify, update and resolve new or assigned customer support request incidents.
Assist in the preparation of technical documentation and configuration change requests.
Clearly and concisely communicate correct information in response to telephone assistance calls, user requests, technical questions, or when attending meetings as a technical representative, to technical and non-technical users at all levels of the command.
Provide daily on-site operational and sustainment Tier one initial support for installed classroom audiovisual equipment (hardware, software and ancillary and associated items of equipment to include networking and TEAMS video conferencing for FCP classrooms.
All Contractor personnel must complete the DoD Cyber awareness training before issuance of network access and annually thereafter.
Additional training includes: Level I OPSEC Awareness Training, Anti-terrorism (AT) Level I awareness training, and e local iWATCH program within thirty (30) calendar days after start.
Travel to other Government facilities or other Contractor facilities shall be required and may require the Contractor to provide travel, per diem, and training in support of requirements, as needed.