IT Techno functional Specialist - Order to Cash (OTC)

Abbott Laboratories • Waukegan, IL

3d • Onsite

About The Position

The IT Techno functional Specialist - Order‑to‑Cash (OTC), provides in‑depth technical and functional direction for the design, development, and support of SAP application solutions that enable Abbott’s global commercial, distribution, and customer fulfillment operations. This includes delivering new capabilities, enhancements, and system maintenance; preparing functional and technical specifications; and ensuring the development, testing, and deployment of efficient, cost‑effective solutions.
This individual contributor role requires comprehensive expertise across all SAP OTC functional areas, including but not limited to:
• Sales & Distribution (SD)
• Order Management & Customer Service
• Pricing, Rebates, Contracts, and Condition Techniques
• Billing & Invoicing (FI‑AR Integration)
• Credit Management (FSCM)
• Available‑to‑Promise (ATP) & Backorder Processing (BOP)
• Logistics Execution (LE), Shipping & Delivery Processing
• Global Trade, Export Controls & Compliance (GTS)
• Customer Master Data, Partner Functions, and Document Flow
This role also includes Functional Architecture responsibilities, helping shape solution architecture, integration patterns, standards, scalability, and alignment to the long‑term global SAP roadmap.
You will coordinate with external partners, suppliers, and cross‑functional business teams; lead requirements‑gathering workshops; and drive complex, global project implementations. You will adapt established practices and may introduce new approaches to deliver innovative, scalable, compliant solutions.
Responsibilities include ensuring compliance with all Corporate and Divisional policies, executing configuration reviews, functional testing, design validation, user training, and hypercare support. You may serve as a technical expert or lead project teams to develop, test, and implement new business capabilities or process improvements.
You will conduct research and provide architectural and technical guidance on adopting or integrating new SAP technologies. Additional responsibilities include validating solution designs, performing performance monitoring and capacity planning, and supporting installation, testing, and upgrading of SAP releases and related tools.
You will evaluate and recommend new software, tools, and methodologies, and configure SAP systems to meet business needs. You are responsible for delivering all required project documentation including change requests, specifications, test results, and system validation artifacts.

Requirements

• Degree in IT and/or a complementary business discipline.
• At least 10+ years of experience across SAP OTC process areas (SD, Order Management, Pricing, Billing, Credit Management, LE‑Shipping, GTS, ATP/BOP), ideally in the healthcare industry.
• Prior project, program, or people management experience.
• Strong problem‑determination and root‑cause analysis skills.
• Excellent collaboration and partnering skills with business and technical stakeholders.
• Strong verbal and written communication skills with the ability to articulate complex concepts in clear business language to senior leaders.
• Understanding process costs and experience working with Service Providers to maintain operational excellence and service‑level compliance.
• Ability to accomplish results through others, particularly through relationship‑building and influence.
• Ability to be firm, fair, and consistent in ensuring operational deliverables.

Nice To Haves

• Experience contributing to or leading functional solution architecture/ System architecture in SAP environments.
• Knowledge of business environment, service requirements, and organizational culture.

Responsibilities

• Define and maintain SAP OTC solution architecture standards
• Develop cross‑process integration designs and data flows (SD‑MM, SD‑FI, SD‑EWM, SD‑GTS)
• Ensure alignment with enterprise architecture and security guidelines
• Review and approve functional and technical solution designs
• Influence long‑term SAP platform strategy and roadmap decisions

Benefits

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level