IT Technician

Kalitta Air • Oscoda, MI

158d

About The Position

The IT Technician will be responsible for providing technical support and assistance to end users, troubleshooting hardware and software issues, and maintaining a clean and organized work environment. This role requires a proactive approach to problem-solving and the ability to communicate effectively with users at all levels. The technician will also assist with special projects and keep up to date with current technology trends.

Requirements

• Two to four years experience in Microsoft Windows OS and the ability to fix hardware items such as printers, desktops, and laptops.
• Experience with Microsoft Office Software Suite.
• Experience and/or training in LAN, WAN, and wireless network support.
• Demonstrate troubleshooting capabilities.
• Willingness and ability to interface with users on a beginner level.
• Ability and willingness to follow direction.
• Phone/PBX experience is a plus.
• Airwatch/MDM experience is a plus.
• Strong communication and interpersonal skills.
• Demonstrate honesty, integrity, and respect for others, with a willingness to be flexible and open to change.

Nice To Haves

• Experience in the Airline industry.

Responsibilities

• Answer incoming calls and log all customer questions and issues accurately and efficiently into the help desk ticketing system.
• Troubleshoot hardware and software-related issues, including networking issues (TCP/IP), Microsoft Office suite, and custom applications.
• Assist end users with setup of equipment, including desktops, projectors, video conferencing systems, and other peripherals as required.
• Build PCs for internal company use, including image creation/maintenance and asset tracking.
• Assist with technical training and user education as needed.
• Assist with special project work as needed.
• Keep abreast of current technology trends and practices.
• Perform PC and printer repair.
• May require late night and weekend coverage.
• Follow documented standards and procedures as well as verbal/written directives.
• Resolve tickets/requests and respond to all communications in a timely manner.
• Maintain a clean working area, free of debris or other clutter.
• Maintain a positive and professional attitude with both customers and other employees at all times.

Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What This Job Offers

• Industry: Air Transportation
• Education Level: High school or GED