IT Technician

Kalitta Air-posted 3 months ago
Oscoda, MI
Air Transportation
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The IT Technician will be responsible for providing technical support and assistance to end users, troubleshooting hardware and software issues, and maintaining a clean and organized work environment. This role requires a proactive approach to problem-solving and the ability to communicate effectively with users at all levels. The technician will also assist with special projects and keep up to date with current technology trends.

  • Answer incoming calls and log all customer questions and issues accurately and efficiently into the help desk ticketing system.
  • Troubleshoot hardware and software-related issues, including networking issues (TCP/IP), Microsoft Office suite, and custom applications.
  • Assist end users with setup of equipment, including desktops, projectors, video conferencing systems, and other peripherals as required.
  • Build PCs for internal company use, including image creation/maintenance and asset tracking.
  • Assist with technical training and user education as needed.
  • Assist with special project work as needed.
  • Keep abreast of current technology trends and practices.
  • Perform PC and printer repair.
  • May require late night and weekend coverage.
  • Follow documented standards and procedures as well as verbal/written directives.
  • Resolve tickets/requests and respond to all communications in a timely manner.
  • Maintain a clean working area, free of debris or other clutter.
  • Maintain a positive and professional attitude with both customers and other employees at all times.
  • Two to four years experience in Microsoft Windows OS and the ability to fix hardware items such as printers, desktops, and laptops.
  • Experience with Microsoft Office Software Suite.
  • Experience and/or training in LAN, WAN, and wireless network support.
  • Demonstrate troubleshooting capabilities.
  • Willingness and ability to interface with users on a beginner level.
  • Ability and willingness to follow direction.
  • Phone/PBX experience is a plus.
  • Airwatch/MDM experience is a plus.
  • Strong communication and interpersonal skills.
  • Demonstrate honesty, integrity, and respect for others, with a willingness to be flexible and open to change.
  • Experience in the Airline industry.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Track Jobs with Teal

Job Search Resources

•
AI Resume Builder
•
IT Technician Resume Examples
•
IT Technician Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service