The position involves providing technical support to end users across the organization through various channels including in-person, virtual, and phone-based interactions. The role requires cross-training on telephony systems, hardware, and application software within the IT environment. The individual will be responsible for identifying hardware and software requirements based on user needs and recommending appropriate solutions. Additionally, the role includes installing and configuring computer hardware, peripheral devices, operating systems, networking components, and productivity software such as Microsoft Office 365. Monitoring and troubleshooting system performance issues, analyzing user requirements, and assisting in the design, testing, and implementation of new software applications are also key responsibilities. Collaboration with network services and information systems teams to resolve complex IT issues, maintaining user access via Active Directory, providing basic user training, and documenting technical support activities are essential tasks.