IT Technician

Point of Rental Software • Fort Worth, TX

141d

About The Position

The role of an IT Technician is pivotal in delivering top-notch technical support to customers, ensuring seamless operation of IT systems within their organizations. This position involves offering vital assistance to users across all client bases, ranging from resolving basic user-account issues to tackling critical system challenges. Moreover, the IT Technician holds the responsibility of managing and upkeeping various devices and functionalities crucial for our Enterprise Rental Management Software. This role operates within a high-energy and challenging work environment.

Requirements

• Strong problem-solving skills and attention to detail.
• Proficiency in Microsoft Windows operating systems and Office 365 applications.
• Associate's Degree or Higher or equivalent work experience.
• Telephone/Remote Customer Support experience (Can be replaced with onsite experience or equivalent customer service experience).
• Remote Windows Administration for offices of 1 to 15 users.
• Basic understanding of networking concepts and protocols.
• 1-2 years of experience in a similar IT support role.
• Ability to participate in rotating On-Call Support required.
• Basic Group Policy and Active Directory administration.

Nice To Haves

• Small Business Network Routers and Switches (NETGEAR, Cisco, SonicWALL).
• Dell Workstations and Servers setup and maintenance.
• Microsoft SQL Server/Express 2019 setup and configuration.
• Strong understanding of Microsoft Terminal Services/Remote Desktop Services.

Responsibilities

• Hardware configuration including but not limited to printers, scanners, and Windows PCs.
• On-premise and cloud-hosted Windows Server (2008-2022) administration including server rebuilds (AD, GP, RDS, IIS installation and configuration).
• Basic SQL database administration.
• Network administration and setup (Router configuration including VPN deployments).
• IT-related support of the Point of Rental software and Point of Rental licensing.
• Basic Azure, AWS, and GCE administration with assistance from higher tiers of support.
• Collaboration across departments to resolve customer Issues.

Benefits

• Medical, Dental, Vision insurance.
• 120 Hours PTO.
• 100% 401K matching (up to 4%).
• Food/drink market, espresso & Keurig machines.
• Friendly competitions of ping-pong, mini-golf, chess, and PS4.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees