IT Technician Seasonal - TEMPORARY POSITION/SHORT-TERM
About The Position
The City of Saratoga Springs currently has an opening for an IT Technician. This is a Seasonal position in the Information Technology Services Department, under the supervision of the IT Administrator. Support the IT Administrator in day to day tasks. Including trouble shooting desktop/laptop and printer issues across all City departments. The IT Technician has significant, daily contact with all levels of City personnel and deals regularly with sensitive or confidential information and therefore must exercise considerable skill in information handling, privacy of records and judgment. Excellent interpersonal skills are required.
Requirements
- Position is for applicant's over 18 years of age.
- Graduation from high school, or GED preferred.
- Previous experience in related fields and able to demonstrate aptitude or ability to be trained and perform above or related duties is preferred.
- A valid Utah Driver's License
- General municipal government operations, particularly procedures relating to information technologies.
- Basic networking.
- Business related software including, but no limited to, ESRI ArcGIS Suite, Caselle Clarity Accounting Software, Cityworks, Microsoft Exchange Server, and SQL Server. Specific software's not required but desirable.
- Excellent PC computer operations.
- Correct use of English language and vocabulary.
- Ability to: Interact and work cooperatively with appointed officials, City staff, and the public while maintaining a professional, pleasant, and courteous demeanor.
- Ability to use and teach others basic use of Microsoft Office programs including Word, Excel, Outlook, Internet Explorer, and Power Point.
- Troubleshoot hardware and software issues in the server/network and desktop environments, identify solutions and make implementation recommendations.
- Perform network administration.
- Participate in various information technology projects and support activities.
- Maintain confidentiality of sensitive files and materials accessed, discussed or observed.
- Provide a high quality of customer service and relationships with those encountered during the course of work.
- Work independently and prioritize requests and system needs appropriately
- Communicate clearly and concisely, both orally and in writing.
- Exercise sound and good judgment at all times.
- Handle stressful situations calmly.
- Determine process and methods best suited to accomplish job duties.
Responsibilities
- Ensure staff PCs/laptops, printers and other peripherals are operational at all times.
- Installation of all new hardware/software.
- Provides training to end users relating to information technology and software.
- Responsible for network and phone moves/adds/changes (MACs/PC's).
- Responsible for coordinating and maintaining inventory, replacement program, and surplus procedures for City phones, computer, tablets, software, and other similar electronic equipment.
- Support and maintain wireless infrastructure.
- Maintain and support satellite users and network connections.
- Administer and configure the asset management program(s) including data collection, report creation, and training.
- Performs other duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
