IT Technician

Ipsen International • Cherry Valley, IL

1d • $26 - $32

About The Position

The IT Technician will be responsible for installing, maintaining, and repairing the hardware & software components of Ipsen’s IT environment. This position plays a key role in providing support for all areas of IT. The incumbent will update systems, troubleshoot problems, and provide hands-on support for IT issues within our organization.

Requirements

• Strong customer service skills and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of user without being prompted.
• Proficient knowledge of printers, desktops, laptops, IP phones, and mobile devices.
• Strong knowledge of Windows operating systems and Microsoft Office desktop applications
• Ability to problem solve, learn quickly, and multi-task.
• Good verbal, written and interpersonal communication skills.
• Solid organizational skills and the ability to handle multiple projects simultaneously.
• Ability to work overtime as required to support IT upgrades, services or troubleshooting.
• High school degree or equivalent required.
• A minimum of two years of previous IT experience required.

Nice To Haves

• Advanced education preferred. (Associates or Bachelor's degree in computer science, information systems or related field)
• Related Certification(s) is a plus (e.g. CompTIA A+, Microsoft Certified IT Professional)

Responsibilities

• Provides technical support via phone or email to corporate and remote users of computer applications and hardware (e.g., PCs, Phones, Printers, Mobile Phones).
• Investigates and resolves user issues.
• Troubleshoots software, hardware, and network issues.
• Provide orientation and guidance to new and existing users on how to operate Ipsen software and equipment.
• Assists users and provides support for personal computers/peripherals. Also completes ordering, tracking, imaging, and deployment for the IT department.
• Assist with the design, implementation, and ongoing support of new software and features.
• Collaborates with other IT functions including network services, software systems and/or application development in order to restore service and/or identify problems.
• Organize and schedule upgrades and maintenance, occasionally during non-business hours.
• Assists in the purchase of PC’s and PC components.
• Create and update technical documentation such as user work instructions and departmental KB articles.
• Documents solutions to problems and recommends fundamental changes to systems configurations to prevent recurrences.

Benefits

• Day-One Benefits – Enjoy our full benefits package starting your very first day—no waiting period required.
• 401(k) with Company Match – We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster .
• Paid Time Off – Recharge and take the time you need with our competitive vacation package, paid holidays and PTO.
• Tuition Reimbursement – We support your growth. Advance your education and career with our tuition assistance program
• Profit Sharing Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED