IT Technician - Entrepreneur High School

REAL Journey Academies•Fontana, CA

1d•$22 - $26•Onsite

About The Position

REAL Journey Academies (RJA) is a non-profit charter school management organization designed to significantly increase college entrance and graduation rates for underserved students in the Inland Empire. We aim to impact and revitalize communities through the development of education and other supportive partnerships. Job Purpose: The Information Technology (IT) Technician will report directly to the Senior IT Analyst and will also be customer service oriented in providing solutions to everyday technical needs at their assigned site. The IT Technician will maintain, analyze, troubleshoot, repair computer systems, hardware, computer peripherals, and assist with network troubleshooting. The IT Technician will also document, maintain, upgrade or replace hardware and software systems as directed.

Requirements

Associate’s Degree in Information Systems or related field
Extensive technical knowledge of network and PC hardware, including Microsoft platform
Hands-on hardware troubleshooting experience
Knowledge of data processing terminology, symbols, and methodology
Ability to operate information systems input devices
Ability to prepare and install software and images
Ability to occasionally drive to other school locations
Experience with computers and software applications.
Proficiency with or the ability to learn current software and equipment.
Proficient with Microsoft Office Suite or related software.
Ability to exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects
Occasional or frequent standing, walking, sitting, bending, stooping and reaching for extended periods of time
Occasional computer work including but not limited to typing

Nice To Haves

Effective interpersonal skills and relationship-building skills
Strong written and oral communication skills
Ability to present ideas in user-friendly language
Self-motivated and directed
Analytical and problem-solving abilities
Strong customer service orientation

Responsibilities

Serve as the primary technical point for all end users requesting technical assistance via helpdesk, in person and via email on issues related to computers, printers, peripherals, network connectivity and software support
Support and configure multimedia, audio and signage software and hardware.
Image/Clone systems for end users
Setup workstations with computers, phones and necessary peripheral devices
Install and configure software and basic operations training
Assist computer users with hardware and software questions
Update, Verify, and enter hardware assets in the inventory system
Troubleshoot and repair damaged hardware
Prepares various reports, as required
Report and assist troubleshooting any networking, security camera, electrified door issues to direct supervisor
Establish good relationships with all end users, departments and colleagues
Direct and supervise IT interns as assigned
Other responsibilities, as assigned