IT Technician

Blue Ridge Risk Partners LLC-posted about 1 month ago
Full-time • Entry Level
Onsite • Beckley, WV
101-250 employees
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The IT Technician is a key member of the IT department, responsible for providing technical support and resolving help desk tickets for staff across the organization. This role ensures the smooth operation of computer systems, hardware, software, and network infrastructure. The IT Technician performs the essential functions listed below, while meeting the quality and service standards developed by the agency.

  • Responds promptly to help desk tickets and provides technical support to end users via phone, email, and in person.
  • Diagnoses and resolves hardware, software, and network issues for desktops, laptops, printers, phone system, and mobile devices.
  • Installs, configures, and maintains computer systems and applications according to company standards.
  • Assists with onboarding and offboarding employees, including account setup and equipment provisioning.
  • Documents support activities, solutions, and user instructions in the help desk system.
  • Escalates complex issues to senior IT staff or external vendors as needed.
  • Maintains inventory of IT equipment and assists with asset management.
  • Supports IT projects, system upgrades, and routine maintenance tasks.
  • Ensures compliance with IT policies, procedures, and security standards.
  • Communicates effectively with staff, providing clear guidance and technical information.
  • Proactively identifies opportunities to improve IT processes and user experience.
  • Provides onsite support as need to office staff at various locations
  • Prior experience in IT support or help desk role required.
  • Strong oral and written communication skills; able train and explain technical concepts to non-technical users.
  • Ability to function well in a fast-paced and sometimes stressful environment.
  • Excellent interpersonal and customer service skills.
  • Strong organizational skills, attention to detail, and time management abilities.
  • Proficient with Microsoft Office Suite and Windows operating systems.
  • Familiarity with basic networking concepts and troubleshooting.
  • Ability to learn new technologies and adapt to changing environments.
  • Must be willing and able to travel to various locations within the agency footprint to support onsite needs (~15% of schedule)
  • Must be able to work evenings and weekends to support updates and technical issues on occasion (~5% of schedule)
  • Associate’s degree in information technology, Computer Science, or related field preferred.
  • Experience with NinjaOne or other RMM and ticketing tools preferred.
  • Experience with Office 365, Cisco Meraki, SQL Database preferred
  • Basic knowledge of local and wide area networks (LANs and WANs) preferred.
  • Industry certifications (CompTIA A+, Network+, or similar) a plus.
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