IT Technician

Simple Staffing•Hillsboro, OR

14h

About The Position

Simple Staffing is hiring for this position on behalf of Compucom Duties and Responsibilities: Preparing old equipment for re-dispositioning and e-waste handling Managing inventory counts and updating the peripheral tool regularly Load balancing equipment to different Client and non-Client sites Loading/unloading assets into lockers Updating and closing tasks in ServiceNow with all required fields correctly filled out or attached Closing tasks within their SLA (service level agreement) timeline, if not there is an exception/explanation for the breach recorded in the task Processing assets returned from clients leaving the company; cleaning and testing used systems for redeployment Ensuring all client inventory assets are stored and distributed in a clean and professional manner Sending emails to clients for asset collection Opportunities to train to move into a more technical role Performing inter department deliveries using company van (site specific) Picking up surplus equipment from users Pulling new orders that come in on ServiceNow (ticketing system) Scrapping e-waste Testing and cleaning laptops Taking out trash/metal bins Diagnose and categorize the assets in non-available state in Service-Now (no assets are to be in not available status more than 10 days) Perform basic to moderate Hardware repairs and must be comfortable with replacing PC components and PC peripherals Basic to moderate software troubleshooting and OS imaging required Adjustment/troubleshooting of Monitors and docking stations in Hybrid Cube offices Imaging of drives to a server location for Client's legal department Must be comfortable with working with clients directly in person, via phone, E-mail, and instant message Assist with locating systems physically or by remote means of investigation during audits You will be required to cross train for other positions within the team to provide backfill coverage May be asked to join meetings with key stakeholders on special projects Audio Visual & Telephony (AVT) Quickly troubleshooting AV systems under guidance of senior techs Managing and completing Preventative Maintenance audits Creating / Resolving break / fix tickets by monitoring client ticketing system Engaging customers' requests for meeting support Escalating large break / fix issues and workarounds to VC Lead Technician Manage site inventory and spares with use of database Acting as point of contact for Level 2 technicians Engaging VC Lead on site for large project deployments and floor renovations and escalations

Requirements

Minimum 1+ years technical experience desired
Must be able to lift up to 35 lbs. solo
Must have valid DL to drive company van (site specific)
Steel toed shoes may be required for safety areas
May be required to walk/sit/stand/crawl/kneel for extended periods
Must be comfortable with working with clients directly in person, via phone, E-mail, and instant message
Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily)

Nice To Haves

Technical certifications a plus
Previous shipping experience preferred

Responsibilities

Preparing old equipment for re-dispositioning and e-waste handling
Managing inventory counts and updating the peripheral tool regularly
Load balancing equipment to different Client and non-Client sites
Loading/unloading assets into lockers
Updating and closing tasks in ServiceNow with all required fields correctly filled out or attached
Closing tasks within their SLA (service level agreement) timeline, if not there is an exception/explanation for the breach recorded in the task
Processing assets returned from clients leaving the company; cleaning and testing used systems for redeployment
Ensuring all client inventory assets are stored and distributed in a clean and professional manner
Sending emails to clients for asset collection
Performing inter department deliveries using company van (site specific)
Picking up surplus equipment from users
Pulling new orders that come in on ServiceNow (ticketing system)
Scrapping e-waste
Testing and cleaning laptops
Taking out trash/metal bins
Diagnose and categorize the assets in non-available state in Service-Now (no assets are to be in not available status more than 10 days)
Perform basic to moderate Hardware repairs and must be comfortable with replacing PC components and PC peripherals
Basic to moderate software troubleshooting and OS imaging required
Adjustment/troubleshooting of Monitors and docking stations in Hybrid Cube offices
Imaging of drives to a server location for Client's legal department
Assist with locating systems physically or by remote means of investigation during audits
Cross train for other positions within the team to provide backfill coverage
Join meetings with key stakeholders on special projects
Quickly troubleshooting AV systems under guidance of senior techs
Managing and completing Preventative Maintenance audits
Creating / Resolving break / fix tickets by monitoring client ticketing system
Engaging customers' requests for meeting support
Escalating large break / fix issues and workarounds to VC Lead Technician
Manage site inventory and spares with use of database
Acting as point of contact for Level 2 technicians
Engaging VC Lead on site for large project deployments and floor renovations and escalations