IT Technician

Ipsen International Inc • Cherry Valley, IL

2d

About The Position

The IT Technician will be responsible for installing, maintaining, and repairing the hardware & software components of Ipsen’s IT environment. This position plays a key role in providing support for all areas of IT. The incumbent will update systems, troubleshoot problems, and provide hands-on support for IT issues within our organization.

Requirements

• Strong customer service skills and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of user without being prompted.
• Proficient knowledge of printers, desktops, laptops, IP phones, and mobile devices.
• Strong knowledge of Windows operating systems and Microsoft Office desktop applications
• Ability to problem solve, learn quickly, and multi-task.
• Good verbal, written and interpersonal communication skills.
• Solid organizational skills and the ability to handle multiple projects simultaneously.
• Ability to work overtime as required to support IT upgrades, services or troubleshooting.
• High school degree or equivalent required.
• A minimum of two years of previous IT experience required.

Nice To Haves

• Advanced education preferred. (Associates or Bachelor's degree in computer science, information systems or related field)
• Related Certification(s) is a plus (e.g. CompTIA A+, Microsoft Certified IT Professional)

Responsibilities

• Provides technical support via phone or email to corporate and remote users of computer applications and hardware (e.g., PCs, Phones, Printers, Mobile Phones). Investigates and resolves user issues. Troubleshoots software, hardware, and network issues.
• Provide orientation and guidance to new and existing users on how to operate Ipsen software and equipment.
• Assists users and provides support for personal computers/peripherals. Also completes ordering, tracking, imaging, and deployment for the IT department.
• Assist with the design, implementation, and ongoing support of new software and features.
• Collaborates with other IT functions including network services, software systems and/or application development in order to restore service and/or identify problems.
• Organize and schedule upgrades and maintenance, occasionally during non-business hours.
• Assists in the purchase of PC’s and PC components.
• Create and update technical documentation such as user work instructions and departmental KB articles.
• Documents solutions to problems and recommends fundamental changes to systems configurations to prevent recurrences.

Benefits

• Day-One Benefits – Enjoy our full benefits package starting your very first day—no waiting period required.
• 401(k) with Company Match – We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster.
• Paid Time Off – Recharge and take the time you need with our competitive vacation package, paid holidays and PTO.
• Tuition Reimbursement – We support your growth. Advance your education and career with our tuition assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees